Store Manager at Simba Group Nigeria Limited

The Simba Group which started operations in 1988, is a conglomerate having a Pan-Nigeria presence and business interests in some other most dynamic sectors in the economy. The Group is a dominant player in the transportation, power products and IT-enabled service sectors which are critical to the sustained growth of the Nigerian Economy. The corporate vision of the Group is to provide innovative and quality products along with excellent aftersales service to our customers. The activities of the Group are guided by strong value systems built around Integrity, Innovation, Openness and Consistency. In our quest for diversification and expansion, we are looking for result-oriented professionals in the following discipline(s).

We are recruiting to fill the position below:

Job Title: Store Manager

Location: Lagos 
Employment Type: Full-time

Job Summary

• The Store Manager is the operational and commercial leader of a Simba Den Experience Centre. Responsible for team performance, customer experience, and sales results, this is a visible, customer-facing leadership role.
• The Store Manager sets the standard for every interaction that happens in the store and holds the team accountable to it every day.

Responsibilities

• Lead and develop a team of Experience Centre Consultants, providing regular coaching and performance feedback.
• Own the store's revenue targets and drive the team to achieve and exceed monthly and quarterly sales goals.
• Monitor individual team performance and intervene proactively to address gaps.
• Ensure a consistently excellent customer experience across every interaction in the store.
• Handle customer escalations and complaints to resolution.
• Oversee store operations and maintain presentation, ambience, and brand standards at all times.
• Ensure full compliance with CRM, reporting, and sales administration processes.
• Manage attendance, conduct, grooming, and professional standards across the team.
• Coordinate with relevant teams on post-sale delivery and installation activities.
• Conduct regular team briefings, performance reviews, and one-on-one meetings.

Qualifications

• Educational Qualification: Bachelor's Degree or equivalent. Relevant experience and a demonstrated leadership track record are the primary requirements.
• Experience: 3–5 years in retail or commercial operations, with a minimum of 2 years in a supervisory or team leadership role. Experience in energy, solar, premium appliances, or technology retail is an advantage.

Skills Requirement:

• Strong team leadership and people management skills — coaches, motivates, and holds teams accountable.
• Commercial acumen — owns revenue targets and understands how to drive sales performance.
• Customer-first mindset with the ability to resolve escalations calmly and professionally.
• Excellent communication skills — written, verbal, and in team briefings.
• Organised and operationally disciplined — maintains store standards consistently.
• Comfortable with CRM systems and digital retail tools.

Application Closing Date
25th June, 2026.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: careers@simba.com.ng using the Job Title as the subject of the email.