Customer Experience & Outbound Sales Specialist (Remote) at OurPixo - HanaMera Recruitment and Consulting Services

HanaMera Recruitment and Consulting Services - Our client, OurPixo is a fast-growing, premium SaaS platform built specifically for photographers, videographers, content creators, and creative agencies across Africa. We serve as a "business-in-a-box" for visual creators, replacing informal and compressed file-sharing methods with stunning, uncompressed client galleries, integrated booking workflows, and seamless payment collection.

They are recruiting to fill the position below:

Job Title: Customer Experience & Outbound Sales Specialist

Location: Ikeja, Lagos (Remote)
Employment Type: Full-Time
Company: OurPixo
Reports To: Customer Experience / Growth Lead

The Opportunity

• We are looking for a unique, highly empathetic individual who can bridge the gap between Outbound Sales Growth and World-Class Customer Support.
• Your mission is to actively hunt for prospective leads via outbound channels, seamlessly onboard them during their initial trial period, and support them with unmatched empathy when they need assistance.

Core Responsibilities
Outbound Sales & High-Touch Onboarding (40%)

• Proactive Social Selling: Run targeted outbound outreach (DMs, personalized messaging) to high-intent creatives, wedding photographers, content creators, and agencies who interact with our content or attend industry events.
• Trial Activation Pipelines: Follow up with trial sign-ups to ensure they upload their first gallery, helping them cross the friction point from a casual sign-up to an active user.
• Pitch the Value: Articulate the clear ROI of moving to OurPixo's paid plans (Plus, Pro, and Studio), demonstrating how features like integrated client downloads and print fulfillment increase their business revenue.

Empathetic Customer Support (40%):

• Rapid Multi-Channel Support: Handle real-time user inquiries, troubleshooting, and support queries via our webchat and WhatsApp Business channels, maintaining our standard response time of under 2 minutes.
• Empathy-First Problem Solving: Creatives operate under tight deadlines and high stress (e.g., delivering wedding galleries to anxious clients). You will listen patiently, de-escalate anxiety, and provide clear, human-centric solutions.
• Feature Education: Distribute our existing library of educational content and video tutorials to users experiencing onboarding friction.

Community Engagement & Retention (20%):

• Churn Prevention: Actively engage users whose usage has slowed down or whose trials are expiring to understand their roadblocks and offer tailored support.
• Event & Campaign Follow-up: Serve as the immediate post-event point of contact for leads captured during physical masterclasses, academy sponsorships, and community events to guide them into paid conversions.

Who You Are (Requirements)

• Interested candidates should possess a Bachelor's Degree
• Radical Empathy: You genuinely care about artists and creative entrepreneurs. You don’t just close a sale or close a support ticket—you build relationships and make the user feel heard.
• Ecosystem Fluency: You understand the language of photographers and videographers.
• SaaS/Sales Drive: You have 1–2 years of experience in customer support, inside sales, or community management, preferably for a digital product, tech startup, or agency. You are comfortable asking for the sale and tracking trial conversions.
• Communication Excellence: Exceptional written and verbal communication skills. You can explain technical platform features simply and warmly.
• Tech Savvy & Fast-Paced: Comfortable switching between tools like webchat platforms, CRM/outreach trackers, and social media dashboards while managing high conversation volumes.

What Success Looks Like in This Role

• Conversion Optimization: Successfully driving down the trial-to-paid conversion gap by nurturing users into long-term subscribers.
• Retention Support: Contributing directly to lowering monthly churn rates by ensuring users are activated and feel fully supported.
• Speed & Satisfaction: Maintaining high customer satisfaction (CSAT) scores while keeping response times under 2 minutes.

Why Join OurPixo?

• You will be an early, critical voice in a startup reshaping the infrastructure of the African creative economy.

We Offer:

• A collaborative remote working environment.
• Opportunities for professional growth as the business expands across the continent.
• The chance to directly empower thousands of local visual artists and creative entrepreneurs.

Application Closing Date
21st June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: Hanamerarecruitment@gmail.com using the Job Title as the subject of the email.