Technical Assistance Centre Engineer at WIOCC Nigeria Limited

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting to fill the position below:

Job Title: Technical Assistance Centre Engineer

Location: Lagos
Reporting Line: TAC Manager

Job Objectives

• This role is responsible for providing 2nd Level technical support, resolving escalated incidents and assigned problems, coaching the first-level NOC team, and managing the WIOCC Network.
• The incumbent will be recognized as the company's in-house technical expert and will serve as a key resource for escalation, knowledge transfer, and operational excellence.

Key Duties and Responsibilities

• 24/7 Tier 2 Technical Assistance Centre (TAC) Support: Serving as a key technical interface, managing escalations, and participating in the 24/7 on-call rota
• Incident & Problem Resolution: Providing direct, cross-functional support to the Network Operations Centre (NOC) and field engineering teams to resolve technical issues
• Mentorship & Training: Driving the technical competency of the Operations team through active training and mentorship
• Technical Stakeholder Consultancy: Delivering technical guidance, service management, and pre-sales support to key stakeholders and commercial teams
• Deputising for the TAC Manager: Assuming management duties and departmental leadership as directed
• Vendor Management: Managing network equipment vendors to ensure service delivery and performance compliance
• Network Deployment & Integration: Overseeing network installation, testing, commissioning, integration, and final hand-over into active service
• Performance Reporting: Utilizing network quality and performance management tools to compile and deliver ad-hoc reports as required
• Disaster Recovery Operations: Operating and maintaining continuity within the Disaster Recovery NOC during critical outages or emergency simulations
• Project Delivery: Assisting cross-functional departments and taking the lead on reporting and executing assigned projects
• Client Mobilisation: Travelling internationally or site-to-site to provide dedicated, hands-on support to clients as required

Minimum Qualifications

• Bachelor's Degree in Engineering or related technical field
• Technical certifications in optical networking, JNCIS (essential), JNCIP (desirable) or equivalent 
• Strong communication and interpersonal skills.

Experience and Skills:

• Industry Experience: A minimum of 3 years’ technical experience within the telecommunications sector managing complex optical networks, ideally with at least 1 year spent in a Tier 2 technical support or equivalent high-level role
• Technical Proficiency: Strong working knowledge of optical and data networking platforms, including Fibre, DWDM, OTN, SDH, and Core Data technologies (Ethernet, IP/MPLS, IS-IS, BGP, and L2VPN)
• Vendor Expertise: Proven experience supporting transmission and switching equipment from leading industry manufacturers, such as Juniper, Tejas Networks, and MikroTik
• Network Monitoring & Tools: Proficient in utilizing network performance and monitoring platforms, including PRTG, SolarWinds NPM, Cacti, and MRTG
• Systems Administration: Hands-on experience managing internal infrastructure, including mail servers, domain servers, operating systems, and core enterprise applications
• Mentorship & Training: Demonstrated ability to share technical knowledge and effectively mentor junior team members
• Communication Excellence: Strong written and verbal communication skills, with a proven track record of synthesizing and concisely explaining technical data to clients
• Operational Reporting: Adept at utilizing B/OSS (Business and Operations Support Systems) tools to accurately, concisely, and promptly record critical operational data
• Prioritisation & Problem Solving: Proven ability to manage competing priorities and deliver robust solutions under pressure in a fast-paced environment.

Attributes:

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online