IT & Systems Support Engineer at WIOCC Nigeria Limited

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting to fill the position below:

Job Title: IT & Systems Support Engineer

Location: Lagos
Reporting Line: IT & Systems Support Manager

Key Duties and Responsibilities

• Deliver frontline user support, IT helpdesk services, and systems administration end-user equipment, enterprise applications, and network infrastructure.
• User Support and Training: Provide Level 1/2 IT helpdesk support. Deliver user training on hardware (laptops, peripherals, telephony) and enterprise systems (Microsoft 365, ERP, collaboration tools)
• Incident and Problem Management: Troubleshoot and resolve technical issues within SLA. Escalate to Level 3 support where necessary, ensuring full ticket documentation from logging through to resolution
• Systems Administration: Administer user accounts, permissions and group policies across Active Directory/Microsoft Entra ID. Support endpoint management via Microsoft Intune
• Network Support: Assist with LAN/WAN troubleshooting, Wi-Fi management, DNS/DHCP configuration and basic firewall/switch administration
• Cybersecurity and Compliance: Monitor and maintain endpoint protection, email security and data loss prevention controls. Support user access reviews and enforce compliance with WIOCC security policies and frameworks (ISO 27001, NIST)
• Business Continuity and Backup: Ensure regular system and user data backups are completed, tested and documented in line with the business continuity plan
• Documentation and Knowledge Management: Create and maintain IT documentation, SOPs, runbooks, knowledge base articles and report/document templates
• Business Process Automation: Identify automation opportunities across IT and business workflows. Assist in implementing solutions using tools such as Power Automate or similar platforms
• Project Participation: Support IT projects assigned by the IT Manager, contributing to planning, execution and post-implementation review. Maintain project logs and status reports
• Asset and Inventory Management: Track IT assets (hardware and software licences), support procurement processes and maintain the IT asset register
• Telephony Support: Administer and troubleshoot the office telephony/VoIP system, including handset provisioning and call routing

Minimum Qualifications

• Education: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or a related field from a recognized university.
• Technical Certifications’ or related technologies, CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Security, Compliance, and Identity Fundamentals (SC-900) and ITIL v4 Foundation (advantageous).

Experience and Skills:

• Technical Experience: 3 to 5 years in Level 2 technical support or a similar hands-on IT role.
• Systems Administration: Working knowledge of Active Directory, Microsoft Entra ID, Microsoft Intune and Group Policy management
• Networking: Solid understanding of IP addressing, DNS, DHCP, VLANs, Wi-Fi troubleshooting and basic firewall concepts
• Enterprise Systems: Familiarity with ERP platforms, IT ticketing systems (e.g., NetSuite, ServiceNow, or similar) and Microsoft 365 administration
• Documentation: Ability to produce clear, accurate technical documentation, SOPs and user guides.
• AI and Emerging Technology Awareness: Basic understanding of AI-driven productivity tools (e.g., Microsoft Copilot, AI-assisted automation) and willingness to adopt emerging technologies
• Telephony: Experience supporting VoIP/PBX telephone systems
• Project Management: Ability to manage assigned tasks within project timelines, track deliverables and report progress. Familiarity with basic project management methodologies is an advantage. (enhanced)
• Audit and Compliance Support: Ability to support internal IT audits, user access reviews and maintain audit-ready records
• Multitasking and Problem-Solving: Proven ability to manage multiple priorities and resolve issues methodically in a fast-paced environment.

Attributes:

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Passionate about technology, innovation, and continuous learning
• Detail-oriented with a commitment to accuracy
• Excellent written and verbal English communication
• Ability to work under pressure, manage time efficiently, and adapt quickly
• Takes ownership of tasks and follows through to completion.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online