Virtual Medical Receptionist at EMADOR Nigeria Integrated Resources

EMADOR Nigeria Integrated Resources is a dynamic, multi-sector business dedicated to delivering innovative and reliable solutions across the energy, real estate, and general trading industries. The company specializes in solar energy sales and services, providing sustainable and cost-effective power solutions to homes and businesses.

We are recruiting to fill the position below:

Job Title: Virtual Medical Receptionist

Location: Ikeja, Lagos
Employment Type: Part-time

Job Summary

• We’re seeking a Virtual Medical Receptionist to manage patient communications, appointment scheduling, and front-office documentation across phone, SMS, chat, and patient portal.

Responsibilities

• Manage inbound / outbound calls, voicemail, SMS, and portal messages; capture reason for contact, triage urgency, and route to providers, nurses, or billing as appropriate.
• Schedule, reschedule, and confirm appointments; optimize templates and provider calendars to improve schedule utilization and reduce no-shows.
• Conduct new-patient intake, demographic capture, and consent forms; collect histories and document in the EHR (e.g., Epic, Athenahealth, Kareo, eClinicalWorks, DrChrono).
• Verify insurance eligibility and benefits; document copays/deductibles; coordinate referrals and prior authorizations with payers when required.
• Prepare telehealth visits (links, patient instructions, device checks); support platforms such as Zoom for Healthcare, Doxy.me, or Doximity Dialer.
• Send reminders, recall campaigns, and pre-visit instructions via patient engagement tools (e.g., Solutionreach, Weave, Spruce Health, Phreesia, Klara).
• Collect payments over the phone and address basic billing questions; route complex claims issues to revenue cycle management (RCM) teams.
• Maintain HIPAA compliance, identity verification, and accurate encounter documentation; follow internal SOPs and incident reporting protocols.
• Track and report operational KPIs such as average speed of answer, first-contact resolution, abandonment rate, no-show rate, and CSAT.

Required Skills

• Proficiency with EHR / practice management systems (e.g., Epic, Athenahealth, Kareo, eClinicalWorks) and VoIP/call-queue tools (e.g., RingCentral, Five9).
• Working knowledge of medical terminology, insurance eligibility, copays/deductibles, referrals, and prior authorization basics.
• Consistent, professional communication—empathetic tone, clear documentation, and accurate message routing to clinical staff.
• Strong attention to detail and adherence to HIPAA/HITECH; disciplined handling of PHI and identity verification.
• Comfort with omnichannel workflows (phone, SMS, portal, email) and high-volume queues without sacrificing accuracy.

Salary
N100,000 - N150,000 per month.

Application Closing Date
6th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: integratedresourcesemadorniger@gmail.com using the Job Title as the subject of the email.