Associate - Installers Coordinator at Sun King (Formerly Greenlight Planet)

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Title: Associate - Installers Coordinator

Location: Lagos

About the Role

• We are seeking highly motivated, skilled and experienced people to join our team.
• As the Associate-Installers Coordinator you will ensure that every inverter sold is installed correctly, safely and on time by managing the full installer ecosystem in-house techs, certified contractors, and dealer technicians.
• You are the link between Sales promises and Customer satisfaction.
• No installation, no revenue recognition. No quality installation, no referrals.

What you would be expected to do
Installer Network Management:

•  Recruit, onboard, and certify in-house and 3rd party installers across your region
• Maintain engaged roster of certified installers per state/LGA with coverage maps
•  Run background checks, validate tools, and issue company ID/certification cards
• Manage installer contracts, rate cards, and SLA compliance.

Job Scheduling & Dispatch:

• Receive installation requests from Sales/CRM daily; prioritize by customer type, SLA, and geography
• Assign jobs to installers based on skill level, location, and workload — minimize travel time/cost
• Use dispatch app/WhatsApp group to confirm job acceptance within 2 hours
• Track job status: Assigned → En route → On-site → Completed → Customer sign-off
• Escalate delays to Sales + Customer Care before customer complains.

Quality Assurance & Standards:

• Enforce company installation SOP: cable sizing, earthing, battery racking, labelling, neatness
•  Conduct random site audits: 10% of jobs per installer monthly. Use photo/video checklist
• Fail/retrain installers with >2% callback rate. Maintain “blacklist” for repeat offenders
•  Sign off commissioning reports before jobs are closed in system
• Ensure COC/compliance docs are filled for warranty validity

Training & Certification:

• Run monthly refresher training with Technical Trainer: new inverter models, common faults, safety
• Certify dealer technicians to handle basic installs and reduce reliance on your team
• Update installers on firmware changes, app setup, and monitoring platform onboarding
• Maintain skills matrix: who can do 1kVA vs 20kVA 3-phase vs C&I systems.

Customer & Sales Interface:

• Be the “single throat to choke” for Sales when customers ask “when will my installer come?”
•  Manage customer expectations: communicate delays, reschedule, handle site-not-ready issues
•  Debrief Sales on site Obstacles: roof too weak, load higher than quoted, customer bought wrong cables
•  Assist Sales with pre-sales site assessments for complex/C&I deals.

Materials & Logistics:

•  Coordinate with Warehouse to ensure installer kits: cables, lugs, breakers, conduit go out with jobs
• Track tool calibration, safety gear PPE compliance, and vehicle readiness for in-house team
• Reconcile materials used vs BOM per job. Flag wastage/pilferage.

Reporting & Improvement:

• Own KPIs: Installation TAT, First-Time-Right Rate, Callback %, Customer CSAT on installation.
• Submit weekly dashboard: jobs done, pending, average TAT by state, top installer performers.
• Examine callbacks: feed top 3 failure modes to Training + Product teams
• Optimize routing to cut installer fuel cost and improve jobs/day.

You might be a strong candidate if you

• 3+ years in field operations, installation coordination, or technical supervision 
• Technical background: BSC/HND/B.Eng. Electrical, or City & Guilds. Basic knowledge of AC/DC power and AC SPD and DC SPD on a solar inverter 
• Experience managing technicians/artisans — you’ve told someone to redo ugly conduit before 
• Used to high-volume ops: 20+ jobs/day across multiple teams 
• Good admin: Excel/Google Sheets, WhatsApp Business, basic CRM/dispatch tools 
• Valid driver’s license + comfortable on site: roofs, ceiling.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online