Customer Service Representative at KidNation - Whip-Smart Service Providers Limited

Whip-Smart Service Providers Limited - Our client, KidNation, a leading kiddies store, is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Festac, Lagos
Employment Type: Full-time

Job Summary

• Our client is seeking a friendly, enthusiastic, and customer-focused Customer Service Representative to provide exceptional support to our customers.
• The ideal candidate will manage customer interactions across our social media platforms, assist parents and guardians with product inquiries, process orders, and ensure a seamless shopping experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via Instagram, WhatsApp, and Facebook.
• Assist customers with product information, availability, pricing, and recommendations.
• Recommend suitable products based on customers' needs and preferences.
• Confirm orders, payments, and delivery details.
• Follow up on customer inquiries and pending orders.
• Handle customer complaints, feedback, and after-sales support effectively.
• Maintain accurate customer records and update databases regularly.
• Build positive relationships with customers to encourage repeat patronage.
• Ensure a pleasant and professional customer experience at all times.
• Escalate complex issues to management when necessary.

Requirements

• Minimum of OND qualification.
• Previous experience in customer service, retail, social media management, or a related role is an added advantage.
• Excellent verbal and written communication skills.
• Strong customer service and relationship management skills.
• Good knowledge of Instagram, WhatsApp Business, Facebook, and other social media platforms.
• Basic computer skills and attention to detail.
• Ability to multitask and work independently.
• Friendly, patient, and professional demeanor.

Location Requirements:

• Applicants must reside in Festac or its immediate environs.
• Candidates who do not live in Festac, Amuwo Odofin, Apple Junction, Satellite Town, or nearby areas should not apply.

Salary
N100,000 – N120,000 monthly. 

Application Closing Date
19th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: whipsmartrecruitment@gmail.com using "Customer Service Representative – KidNation" as the subject of the email.

Note

• For more enquiries, contact on WhatsApp: 09131150110.
• Applicants must reside in Festac or its immediate environs.
• Candidates who do not live in Festac, Amuwo Odofin, Apple Junction, Satellite Town, or nearby areas should not apply.