Customer Service & Community Engagement Officer at Softnation Homes Limited

Softnation Homes Ltd is a forward-thinking real estate development, marketing, and consultancy firm, dedicated to delivering luxury land and home solutions that fuse elegance, exclusivity, and strategic value. We exist to raise the bar in property living, optimizing spaces for discerning cosmopolitans who want more than just shelter, they want prestige, comfort, and a sound investment.

We are recruiting to fill the position below:

Job Title: Customer Service & Community Engagement Officer

Location: Magodo Lagos,
Employment Type: Full-time

Job Description

• We are looking for a warm, digitally fluent, and highly organised female to become the welcoming voice. This role sits at the heart of two priorities: delivering excellent service to prospective and existing clients, and actively building and energising our growing community of partner realtors across WhatsApp and other platforms.
• The ideal candidate is someone who genuinely enjoys online community management, you light up when you are keeping a group active, recognising contributors, and making people feel seen. If that is you, we want to hear from you.

Requirements

• Preferred Candidate: Female (in keeping with our team culture and client-facing requirements for this role)
• Commute Requirement: Candidates must reside within a reasonable commute of Magodo, Lagos

Key Responsibilities
Realtor Community Engagement & Management:

• Build, manage, and actively energise Wake Homes' realtor communities across WhatsApp groups and other platforms — keeping conversations lively, informative, and motivating
• Share project updates, marketing materials, sales incentives, and announcements with the realtor network in a timely and organised manner
• Design and run a recognition system that tracks, celebrates, and spotlights top-performing realtors to keep the community engaged and motivated
• Respond promptly to realtor enquiries, resolve issues, and serve as the consistent point of contact between Wake Homes and its partner agents
• Gather feedback from the realtor community and relay insights to management

Customer Service:

• Serve as the first point of contact for client and prospect enquiries across phone, email, and messaging platforms
• Respond to enquiries professionally, accurately, and within agreed response times
• Maintain organised records of client interactions, enquiries, and follow-ups
• Coordinate with the sales and management teams to ensure smooth handling of client requests, viewings, and documentation
• Follow up with prospects and nurture relationships through the customer journey

Social Media & Digital Engagement:

• Manage day-to-day responses to direct messages and comments across Wake Homes' social media platforms (Instagram, Facebook, LinkedIn, X, etc.)
• Ensure all online interactions reflect the Wake Homes brand voice — warm, premium, and professional
• Support the publishing of content and flag engagement trends or opportunities to management
• Maintain a consistent, responsive, and on-brand online presence

Administrative Support:

• Prepare and maintain reports, trackers, and presentations using Microsoft Office tools
• Support general administrative tasks related to customer and community management
• Keep accurate, up-to-date records and documentation

Requirements
Essential:

• Bachelor's Degree (BSc) or Higher National Diploma (HND) in any relevant field
• 2+ years of experience in customer service, community management, social media management, or a related client-facing role
• Demonstrable, hands-on experience managing online communities or groups — WhatsApp, Telegram, or social platforms (you must be able to show this, not just describe it)
• Strong written and verbal communication skills in English
• Proficiency in Microsoft Office applications — Word, Excel, PowerPoint, Outlook (compulsory)
• Excellent interpersonal skills with a warm, professional, customer-first attitude
• Strong organisational skills and attention to detail
• Ability to multitask, prioritise, and remain responsive in a fast-paced environment
• Reliable, proactive, and able to work independently with minimal supervision
• Must reside in or within a comfortable commute of Magodo, Lagos

Advantageous:

• Experience managing social media platforms for a brand or business
• Working familiarity with AI productivity tools (e.g. ChatGPT, Claude, Canva AI, or similar)
• Experience in real estate, property, or a related service industry
• Familiarity with CRM tools and basic graphic design tools (e.g. Canva)
• Experience designing or running a rewards, recognition, or loyalty programme

What We Offer

• A starting salary of N200,000 – N300,000 monthly, with a generous review on successful completion of a 6-month probation period
• The opportunity to build a community function from the ground up within a growing premium real estate brand
• A collaborative working environment with direct exposure to senior management

Application Closing Date
23rd June, 2026.

How to Apply
Interested and qualified candidates should send the following documents to: ntamiops@gmail.com using "Application — Customer Service & Community Engagement Officer" as the subject of the email.

Application Document

• Your CV (PDF format preferred)
• A short cover note (no more than one page) — tell us why you are the right fit and how you have managed an online community before
• At least one example of a WhatsApp group, social media account, or online community you have actively managed (a screenshot, link, or brief description will do)

Note: Only shortlisted candidates will be contacted. We look forward to hearing from you.