Operations Lead at GTI Investment

GTI Investment - We are your trusted partner in investment banking services. Our broad range of service offerings comprises Securities Dealing, Asset Management, Trusteeship, Corporate Finance, Private Equity, and Micro banking. Since 1998, we have actively HandHeld our highly diversified client base – Corporations, Financial Institutions, Governments, and Individuals – to a financially secure future. 

We are recruiting to fill the position below:

Job Title: Operations Lead

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly motivated and experienced Operations Lead to join our dynamic team in a fast-paced equity trading environment.
• The ideal candidate will have strong expertise in CRM management, client engagement, and operational efficiency.
• You will be responsible for overseeing day-to-day operations, ensuring seamless client service, and driving process improvements to enhance overall business performance.

Responsibilities

• Generate reports and insights from the CRM to support strategic decision-making.
• Attend to walk-in clients professionally and provide tailored solutions to their inquiries and concerns.
• Track and manage email communications with clients, ensuring prompt and effective responses.
• Develop and maintain strong relationships with clients to improve customer satisfaction and retention.
• Monitor daily trading activities and ensure compliance with company policies and industry regulations.
• Identify operational gaps and implement solutions to improve efficiency and reduce errors.
• Prepare and deliver insightful presentations to the management team and stakeholders on operational performance and market trends.
• Maintain a solid understanding of the Nigerian stock market, including equity trading trends, market dynamics, and regulatory updates.
• Manage and maintain the CRM system to track client interactions and improve customer engagement.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• 3–5 years of experience in operations management within a financial services or stock trading company.
• Strong proficiency in CRM software ( Zoho, or similar).
• Hands-on experience with CSCS and Symplus software is mandatory.
• Deep understanding of the Nigerian stock market.
• Proven experience in client engagement and problem-solving.
• Ability to lead a team and drive performance.

Application Closing Date
9th July, 2026.

How to Apply
Interested and qualified candidates should send their CV and Cover letter to: career@gti.com.ng using the Job Title as the subject of the mail.