Technical Surveillance Analyst at Arnergy Solar Limited

Arnergy is a distributed utility providing energy reliability to SMEs and economic clusters in emerging market with flexible acquisition options including energy Subscription (ES) based on monthly fixed fee, consumer financed Lease to Own (LO) with monthly instalment or a Outright Sales (OS) option. Arnergy is on track to deploy excess of 100 Megawatt installed PV capacity powering more than 35,000 businesses across impact sectors not limited to Healthcare, Education, Hospitality by 2023. If you are excited to be part of the solution to Africa's energy crisis starting with Nigeria, we are happy to have you on board.

We are recruiting to fill the position below:

Job Title: Technical Surveillance Analyst

Location: Lagos

Responsibilities
System Monitoring and Surveillance:

• Monitor customer energy systems on a 24/7 shift basis using Arnergy's surveillance and monitoring platforms.
• Continuously monitor system performance to proactively identify faults, alarms, abnormal events, and service interruptions.
• Detects system anomalies early and initiates appropriate response actions to minimize downtime.
• Ensure real-time visibility of deployed energy systems through available monitoring and analytics tools.

Incident and Fault Management:

• Perform first-level technical troubleshooting and provide remote support where applicable.
• Escalate alarms, incidents, and unresolved technical issues to the appropriate resolver teams within established Service Level Agreements (SLAs).
• Create, assign, monitor, update, and close incident tickets while maintaining accurate documentation. 
• Conduct proper fault diagnosis and technical demarcation before escalation.
• Track incident progress and follow up with resolver teams until successful resolution.
• Ensure all incidents are properly documented and closed in accordance with operational procedures.

Customer and Stakeholder Support:

• Provide timely first-line technical support to customers experiencing system issues.
• Collaborate closely with the Customer Experience team to ensure prompt communication and resolution of customer concerns.
• Provide regular status updates to customers and internal stakeholders on ongoing incidents.
• Coordinate stakeholder notifications for planned maintenance activities and unplanned service interruptions.

Operational Support:

• Support field service and operations engineers by providing system monitoring insights, analytics, and remote diagnostics.
• Collaborate with Software, Embedded Systems, IT, and other support teams to improve system monitoring and operational visibility.
• Maintain accurate operational records, reports, and surveillance logs.
• Document recurring issues and contribute to the organization's technical knowledge base. Participate in shift handovers to ensure continuity of surveillance operations.

Continuous Improvement:

• Identify opportunities to improve monitoring processes, alarm management, and operational efficiency.
• Recommend enhancements to surveillance tools, reporting, and operational procedures.
• Support the implementation of process improvements that enhance service reliability and customer satisfaction.
• Perform any other duties assigned by the line manager.

Requirements and Skills

• You’ll be a good fit for this role if you have:
• 1–3 years of experience in technical support, system monitoring, network operations, energy systems, or a similar technical environment is an advantage.
• Experience working in a shift-based or 24/7 operations environment is desirable.
• Basic understanding of electrical power systems, solar energy systems, or battery energy storage systems is an advantage.
• Familiarity with monitoring platforms, SCADA systems, IoT platforms, or remote monitoring applications.
• Knowledge of incident management and ticketing systems.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Ability to interpret system alarms, logs, and performance data.

We’d also like to see:

• Excellent written and verbal communication skills
• Flexibility and comfort working in a fast-paced, changing environment
• An attribute of grit
• Compliance oriented, good interpersonal skills
• Excellent time management, task prioritizing and organizational ability
• High level of attention to detail.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to view Job Description (PDF)