Client Implementation Manager at Standard Chartered Bank

Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the position below:

Job Title: Client Implementation Manager

Requisition Number: 53275
Location: Lagos
Employment Type: Permanent
Work Type: Office Working
Global Grade: Band 7

Job Summary

• Client Implementation Manager (Global Implementation) is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. 
• The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.
• The Implementation Manager is responsible for ensuring the end-to-end delivery of the TB solution, including helping with relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to help accelerate revenue realisation.
• This role is responsible to drive and execute the strategy of TB Global Implementation across, process and technology while working closely with Regional/Global Head on ensuring the end-to-end delivery of the TB solution, including helping with relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to help accelerate revenue realisation. 

Key Responsibilities
Strategy:

• Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team
• Drive the roll-out of Client Implementation Harmonization
• Provides key inputs to identify and participates in defining Global Implementation initiatives and hub location strategy
• Lead the development of frameworks and/or redesigning of processes, systems, and operating models
• Continuous engagement in collaboration with Product/Channels in the designing of a suite of capabilities and services
• Help drive focused client sessions with Sales, Coverage, Product, and other partners to position overall propositions
• Help to drive strategic initiatives from Global Implementation function
• Help develop regular connect sessions with Clients, including participating in various client forums/events/conferences
• Drives strategic plan/roadmap of client deal management

Business:

• Ensure a continuous improvement model is adopted to drive efficiency, including harmonization with support partners, and extended Global Implementation team
• Help identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners
• Help identify opportunities to improve existing operating model, including the current resourcing and client footprint strategy

Processes:

• Ensures effective and disciplined usage of the Implementation Management system for self and team
• Helps drive the discipline of Client + Project Management across the team
• Has product knowledge in both cash and trade
• Ability to manage ambiguity in uncertain situations and escalates in a timely manner
• Provides inputs to strategize the implementation of key deals or co-created deals
• Proactive client deal management, including providing key inputs into solutions for the clients
• Drive the team to achieve improved implementation cycle time
• Manages implementation for high profile deals (RFP, global/regional mandates)
• Knowledge in identifying cross-sell opportunities
• Provide support to Regional Head/Lead and/or Country Head/Lead in driving an integrated approach with partners to capture client feedback opportunities
• Provide key inputs for management packs, with opportunities to present in management forums on behalf of Regional Head/Lead and/or Country Head/Lead
• Help drive post implementation activities, including:
• Post Implementation Surveys / client testimonials
• Sharing constructive client feedback with relevant partners
• Provide RFP/RFI responses on the implementation component as part of the Deal team
• Collaborate with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs
• Conduct critical reviews on deal handover, validate deal size, expected revenue and deal requirements
• Develop and nurture client relationships to ensure the products and services remains aligned to client needs
• Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development
• Project Management of the end-to-end implementation cycle (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding)
• Work closely with clients and Product Management during the project requirement gathering, developing technical solutions, system integrations, user testing and training
• Seamlessly transition the implemented product and services to service teams for BAU client servicing
• Help drive sustainability when considering processes, systems, and operating model
• Work with Technology and Operations to design and implement platforms/ecosystem to support TB products
• Where applicable, understand emerging technologies and innovations to help improve product offerings to meet evolving client needs
• Work closely with external partners to support clients in their digitization journey, ensuring efficient implementation experience for the clients
• Engage in discussions regarding emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify / improve business processes

People & Talent:

• Support a safe, inclusive, and collaborative environment for all team members
• Promote growth and development with direct reports including actively tracking progress (where applicable)
• Encourage open and regular transparent conversations, including two-way feedback loops
• Provide ongoing mentorship and guidance (where applicable)
• Embrace and promote a data driven culture
• Help create a culture of trust and continuous learning mindset
• Provide key inputs into team training plans, awards, etc.
• Provide key inputs to equip the team with the necessary skills to run deals independently (where applicable)
• Help foster a safe environment to encourage team members to be brave and speak out

Risk Management:

• Support the holistic data management framework for Implementation Management system
• Ensure adherence to all local regulatory, legal and compliance requirements
• Proactive risk management; includes delivery + operational risks

Governance:

• Adherence to all bank’s policy and standards, including eLearning courses for direct reports (where applicable)
• Ensure implementation governance controls are properly executed by the team
• Assist with the governance of business controls; including identifying opportunities to develop new business controls
• Participate in Regional/Country Implementation Governance forums to support Regional Head/Lead and/or Country Head/Lead

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Keep abreast with regulatory changes to ensure TB products are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.)
• Keep abreast with changing regulatory requirements and provide advisory support to clients
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Completion of all mandatory risk and compliance training including e-learning within stated timeframes

Key stakeholders:

• Global & Regional Implementation Heads
• TB & FI Sales Managers
• Product Managers
• Relationship Managers
• Client Managers
• Service Managers
• Other Implementation team (country)
• Operational teams (IMO, GBS, CFCC, Legal, etc.)
• Technology delivery teams (CI, PSS, etc.)
• Supply Chain
• Channel teams
• MT meeting direct / delegate

External:

• Treasury Senior Stakeholders
• Client Senior Stakeholders (all segments)
• Third Party Providers

Qualifications

• 12+ years of banking and finance industry experience or similar industry
• 5+ years’ experience in Client Implementation with strong delivery focus
• Has strong project management disciplines
• Knowledge in API, system and technology integrations, and Transaction Banking products
• Creative problem-solver with a strategic mindset
• Excellent written and verbal communication skills, including presentation skills

Skills and Experience:

• Application Programming Interfaces (APIs)
• Client experience, behaviours and preferences
• Operational Risk
• Change/ Project Management
• System and technology integration
• Communication & Presentation skills
• Stakeholder Management
• Strategic Thinking

Application Closing Date
22nd June, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online