Customer Service Representative at Dews and Petals

Dews and Petals is a premium pest control and cleaning company operating in Abuja, Nigeria. Renowned for delivering expert pest management services, Dews and Petals is committed to creating healthier, pest-free environmentsthrough education and tailored solutions. With a strong reputation for excellence, Dews and Petals provides reliable and effective pest control solutions for residential and commercial properties.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Gwarimpa, Abuja (FCT) 
Employment Type: Full-time

Key Responsibilities

• Answering Calls: Responding to incoming customer inquiries and addressing their concerns professionally.
• Providing Information: Offering accurate details about our services, pricing, and company policies.
• Issue Resolution: Identifying customer problems and providing timely and effective solutions.
• Data Entry & Customer Assistance: Maintaining accurate records of customer interactions and guiding clients through processes and procedures.
• Follow-up: Conducting post-interaction follow-ups to ensure customer satisfaction and service completion.
• Service Improvement: Providing feedback on the efficiency of customer service processes to enhance overall performance.

Requirements

• A Bachelor's Degree (BA / B.S.c/ HND) in a relevant field.
• At least 1 year of customer service experience.
• Excellent spoken and written English communication skills.
• Strong problem-solving abilities and a proactive approach to customer support.
• Good interpersonal skills with a customer-first mindset.
• Ability to stay organized and adhere to schedules.
• Multitasking skills and keen attention to detail.
• Proficiency in using CRM software and other relevant tools.

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should submit their CV and a Cover Letter to: hr.dewsng@gmail.com using “Customer Service Representative – Location” as the subject of the email.