Customer Service & Administrative Officer at Smart City Technology Company Limited

SmartCiti Fiber is an innovative internet service provider, delivering unlimited interenet service to residential and enterprise customers.

We are recruiting to fill the position below:

Job Title: Customer Service & Administrative Officer

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

• We are  seeking a proactive and organized Customer Service & Administrative Officer to manage customer interactions and provide front desk administrative support.
• The ideal candidate will attend to walk-in customers, respond to customer complaints and enquiries through phone calls and emails and whatsapp chats, and ensure smooth day-to-day office communication and coordination.

Key Responsibilities

• Welcome and attend to walk-in customers professionally.
• Handle customer complaints, enquiries, and support requests via phone calls, email, and in person.
• Provide accurate information about company services, subscriptions, and processes.
• Follow up with customers to ensure issues are resolved promptly.
• Maintain proper records of customer interactions and complaints.
• Assist with office administrative and front desk duties.
• Coordinate internal communication between departments when resolving customer issues.
• Prepare and manage basic reports, documentation, and correspondence.
• Maintain a clean, organized, and professional reception/work area.
• Support general office operations and other assigned administrative tasks.

Requirements

• Candidates should possess an OND/HND/Bachelor’s Degree in any related field with 0-2 years experience.
• Good communication and interpersonal skills.
• Ability to remain calm and professional when handling complaints.
• Basic computer knowledge and familiarity with email and office applications.
• Strong organizational and multitasking abilities.
• Customer service experience is an added advantage.
• Must reside in Ibadan.

Skills & Qualities:

• Excellent verbal and written communication
• Problem-solving ability
• Professional appearance and attitude
• Attention to detail
• Team player with good work ethics

What We Offer

• Competitive salary
• Friendly work environment
• Career growth opportunities
• Hands-on experience in the technology and internet service industry

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr@smartciti.com.ng using "Application for Customer Service & Administrative Officer" as the subject of the email.