Account Director - Nigeria at Upstream

Upstream is a global leader in mobile marketing automation and digital service innovation, enabling Mobile Network Operators (MNOs) and brands to grow revenue, improve customer engagement and succeed in the digital economy. With over two decades of experience and operations spanning 45+ markets across Africa, Latin America, Asia, Europe, and the Middle East, we are a trusted partner to more than 60 MNOs worldwide.

Headquartered in Athens, Greece, and with regional hubs in London, Dubai, Johannesburg, Lagos, São Paulo and Rio de Janeiro, Upstream combines global expertise with deep local insight. Our end-to-end approach encompasses strategy, creative development, technical deployment, campaign execution, and ongoing optimization, ensuring seamless, scalable, and performance-driven service delivery.

We are recruiting to fill the position below:

Job Title: Account Director - Nigeria

Location: Lagos
Job type: Full-time

Key Responsibilities
Client Relationship & Growth:

• Serve as the dedicated owner of client relationships, ensuring satisfaction and long-termgrowth.
• Support the Regional Director with deep knowledge of Upstream’s business to win new opportunities
• Account Management
• Supervise assigned accounts.
• Direct local partnerships and maintain strong stakeholder engagement.
• Lead contract negotiations and ensure timely closure of agreements.

Financial & Operational Oversight:

• Manage account P&L, monitor performance, and oversee invoicing and payment processes.
• Ensure compliance with local regulations, contracts, and recruitment channels.
• Project Leadership
• Mobilize and orchestrate cross-functional and virtual teams for project implementation.
•  Coordinate internal teams (Sales, Pre-Sales, Legal, Product, Project, Support) to deliver client objectives.

Marketing & Campaign Management:

• Provide input on marketing campaigns and monitor execution, ROI, and ROM.
• Align marketing initiatives with client goals and market dynamics.
• Operational Delivery
• Direct local operational resources and ensure accountability for client deliverables and market inputs.

Requirements
Qualifications:

• Bachelor’s degree in Business, Marketing, Engineering, or related field
• Proven success in managing large accounts and delivering growth in emerging markets.
• 15 years of experience in account management, preferably in telecom, technology, consulting, digital marketing or SaaS industries.
• Software as a Service (SaaS) expertise
• Experienced in the telecommunications sector with established industry connections.
• Strong interpersonal skills and relationship management
• Customer Journey Mapping and Customer Success experience
• Knowledge of Digital Services, E-Commerce, and B2B environments
• Technical proficiency and ability to collaborate with product teams
• Leadership and team coordination across multiple geographies
• High level of technical proficiency and comfort with digital platforms and analytics tools.
• Demonstrated ability to manage account P&L, contracts, and commercial negotiations.

Benefits

• We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills.
• The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online