Travel Agent / Consultant at Univacity

Univacity is an EdTech startup with a primary goal of making education from schools worldwide easily attainable to students all over the world. Using cutting edge technology to support Schools, Recruiters, and students in the admission, visa, and travel process.

We are recruiting to fill the position below:

Job Title: Travel Agent / Consultant

Location: Lagos
Job Type: F ull-time
Department: Travel Services
Type: Full-Time
Reports To: Head of Travel Services

Role Overview

• We are looking for an experienced Travel Agent/Consultant to guide and support clients planning trips for business, leisure, tourism, and experiential travel.
• This role requires someone who can match clients with the right destinations, itineraries, and logistics while delivering a smooth, well-organized booking experience from inquiry to return.

Key Responsibilities

• Consult with clients to understand travel purpose, budget, preferences, and constraints, and recommend suitable destinations, packages, and itineraries.
• Plan and book flights, accommodation, transportation, tours, and travel insurance for business, leisure, and tourism clients.
• Advise clients on visa requirements, travel documentation, and entry regulations for their destination countries.
• Source and negotiate rates with airlines, hotels, tour operators, and other travel partners to deliver value for clients.
• Manage end-to-end trip logistics, including itinerary changes, cancellations, and last-minute adjustments.
• Provide destination expertise — local customs, safety considerations, best times to travel, and experience recommendations.
• Handle corporate travel bookings for business clients, including managing recurring travel needs and expense-related documentation.
• Maintain accurate client and booking records using Univacity's CRM or travel management platform.
• Resolve travel disruptions (flight delays, cancellations, booking issues) promptly and professionally.
• Build long-term client relationships to encourage repeat bookings and referrals.
• Stay current on travel industry trends, new destinations, airline policies, and visa regulation changes.

Requirements
Required Qualifications & Experience:

• Bachelor's Degree or diploma in Tourism, Hospitality Management, or a related field or equivalent industry experience.
• 2-3 years of experience as a travel agent, travel consultant, or in a related travel/tourism advisory role.
• Demonstrated experience booking and managing travel for multiple trip types (business, leisure, group tourism).
• Working knowledge of visa requirements and travel documentation across major destinations.
• Familiarity with airline booking systems (GDS such as Amadeus, Sabre, or Galileo) or travel agency software.
• Strong organizational skills with the ability to manage multiple client bookings and itineraries simultaneously.
• Excellent communication and customer service skills, including the ability to handle stressful, time-sensitive situations calmly.

Preferred Skills & Attributes:

• Personal travel experience across multiple regions or continents.
• Existing relationships with airlines, hotel chains, or tour operators.
• Experience handling corporate/business travel accounts.
• Knowledge of niche or experiential travel (adventure tourism, luxury travel, group tours).
• Multilingual ability.
• IATA certification or equivalent travel industry credential.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online