Director of Customer & Community Marketing at TransitEdge Solutions Limited

TransitEdge Solutions Limited isa results-driven digital marketing agency dedicated to helping businesses grow through strategic innovation and data-backed solutions. We specialize in creating impactful digital experiences that enhance brand visibility, drive engagement, and deliver measurable results. By combining creativity with cutting-edge technology, we position our clients ahead of the competition in an ever-evolving digital landscape.

We are recruiting to fill the position below:

Job Title: Director of Customer & Community Marketing

Location: Lagos

Description

• We are looking for a Director of Customer & Community Marketing to spearhead our community-building and customer engagement efforts.
• In this role, you will be responsible for creating and nurturing a community where customers can connect and share insights.
• You will develop customer advocacy programs, coordinate events and workshops, and manage social media strategies that center around our customers.
• This position requires a creative marketer with a passion for customer engagement and a proven track record in building customer communities. If you are driven to create meaningful customer experiences and foster brand loyalty, we invite you to apply.

Responsibilities

• Design and build an engaging community for customers and prospects.
• Recruit community members and customer advocates through various channels.
• Develop and measure recruitment, membership, and engagement goals.
• Experiment with engagement strategies, including events, workshops, and awards programs.
• Create and manage a customer advocacy program.
• Develop a customer referral program to support sales and marketing.
• Create campaigns to boost renewals, referrals, and brand awareness.
• Engage with customers on social media and other platforms.
• Manage and maintain engagement and advocacy programs.
• Target customers for upsell, cross-sell, and advocacy opportunities.

Requirements and skills

• Proven experience in building customer communities.
• Strong marketing and communication skills, and passion for customer service.
• Ability to identify opportunities and deliver results.
• Experience in creating and managing customer marketing programs.
• Strong ability to build and lead a team.
• Demonstrated success in customer engagement and community building.
• Proficiency in social media and content creation.
• Excellent problem-solving and decision-making skills.

Application Closing Date
16th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr.transitedgeltd@gmail.com using the job title as the subject of the mail.