Customer Support Representative at Chowdeck

Chowdeck is a food technology company that provides a food delivery hub that connects both food vendors and consumers. This allows food vendors to deliver meals seamlessly while also providing consumers with a platform to order meals from their favourite restaurants in their city. In between the consumers and vendors sits our riders who are the superstars of Chowdeck.

At Chowdeck, we unite people through innovative meal-ordering and delivery technology, putting smiles across faces and ensuring satisfaction in bellies. We empower food businesses with essentials to foster new growth horizons while creating a better standard of living for their communities.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Ikeja, Lagos (Hybrid)
Job Type: Full-time

Job Description

• As a Customer Support Representative, you will be part of a team that helps resolve customer, rider, and vendor issues over multiple channels.
• You will be responsible for providing exceptional customer service and resolving inquiries and issues related to Chowdeck deliveries.
• You will act as the main point of contact for our customers, ensuring their experience with our app is positive and seamless.
• This position will require the successful candidate to work hours outside the normal work hours including evenings, weekends, and holidays to cover varying shifts and/or changing schedules.

Responsibilities
You'll be required to:

• Help Chowdeck customers and riders resolve issues via chat, mobile calls, email, and social media, providing accurate information and appropriate solutions while maintaining a friendly and helpful demeanor.
• Manage customer orders, including order modifications, cancellations, and refunds. Coordinate with relevant teams to ensure timely and accurate resolution of customer requests and ensure adherence to company policies and procedures.
• Stay up to date with the app's features, policies, and processes to provide accurate information to customers.
• Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.
• Maintain high-quality standards in customer interactions, ensuring accurate and thorough communication. Follow established guidelines and protocols to deliver consistent and exceptional customer service.
• Provide internal updates on insights from engagements with customers and merchants on improving Chowdeck’s overall services
• Escalate order issues and liaise with payment processing partners, restaurants, and/or riders to resolve issues.
• Support the Operations team to meet the needs of our rider and restaurant partners.

You're perfect for the role if you:

• Are honest.
• Are a very fast learner.
• Are an excellent writer and fluent in English, able to break down complex ideas into comprehensible bits.
• Are very intuitive and willing to gain knowledge from new experiences.
• Love to solve complex issues when the answers are not readily available.
• Are motivated by the opportunity to improve the lives of our customers and provide a seamless food delivery experience
• Are extremely patient and calm under pressure
• Can communicate clearly and empathetically both written and verbally
• Have a deep and unrelenting focus on customer satisfaction and experience
• Are flexible to work in shifts, including evenings, weekends, and holidays.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online