Assistant Zonal Manager at Chowdeck

Chowdeck is a food technology company that provides a food delivery hub that connects both food vendors and consumers. This allows food vendors to deliver meals seamlessly while also providing consumers with a platform to order meals from their favourite restaurants in their city. In between the consumers and vendors sits our riders who are the superstars of Chowdeck.

At Chowdeck, we unite people through innovative meal-ordering and delivery technology, putting smiles across faces and ensuring satisfaction in bellies. We empower food businesses with essentials to foster new growth horizons while creating a better standard of living for their communities.

We are recruiting to fill the position below:

Job Title: Assistant Zonal Manager

Location: Ikeja, Lagos (Hybrid)
Job Type: Full-time

Job Description

• We’re looking for a highly motivated and analytical professional to act as the right hand of the Zonal Manager, ensuring smooth execution of daily operations, people support, and performance reporting.
• The Assistant Zonal Manager is the second-in-command of the zone, stepping in for the Zonal Manager when needed, managing sub-teams, and owning specific projects or initiatives.
• This is not a 9-to-5 role. It’s fast-paced, demanding, and will often require long hours. 
• This role is perfect for someone with strong consulting, problem-solving, and execution skills who thrives in high-growth, fast-paced environments.
• It’s both a leadership and a hands-on role, offering the opportunity to learn from seasoned operators while preparing for future leadership positions.

Responsibilities
In this role you'll be required to:

• Support the rollout of company-wide initiatives in your zone, adapting them to local realities.
• Collect feedback from vendors, riders, and customers to refine execution strategies.
• Identify new growth opportunities, including vendor acquisition and customer retention.
• Assist in overseeing daily operations, ensuring service quality and smooth delivery execution.
• Track and report operational KPIs, including orders, delivery times, CSAT, and vendor activity.
• Flag bottlenecks or risks early and propose proactive solutions.
• Supervise sub-teams (e.g., Operations and Sales Associate) to ensure alignment and productivity.
• Support recruitment, onboarding, and training of agents and rider coordinators.
• Act as the first point of escalation for operational or people issues before they reach the Zonal Manager.
• Prepare weekly and monthly performance reports, highlighting key trends, insights, and recommendations.
• Monitor compliance with company policies, safety standards, and regulatory requirements.
• Take ownership of special projects or mini-initiatives such as driving growth in a new city.
• Step into leadership when the Zonal Manager is unavailable, ensuring continuity in performance and decision-making.

Requirements
You’re perfect for the role if you:

• Hold a Master’s Degree, MBA or equivalent degree in STEM (required).
• Are hungry, ambitious, and willing to put in the hours required to succeed in a high-growth environment.
• Are highly analytical, data-driven, and comfortable building insights from numbers.
• Communicate effectively, with the ability to collaborate across teams and influence without authority.
• Can balance strategy execution with day-to-day operational problem-solving.
• Thrive in ambiguity and can adapt quickly when priorities shift.
• Are eager to grow into a Zonal Manager, Regional Manager or Country Manager in the near future.

We'll be extra impressed if you:

• Have prior exposure to Series A or later startup environments.
• Have prior experience at McKinsey or a Big 4 consulting firm (PwC, EY, Deloitte, KPMG).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online