Chief Operations Officer (COO) at Neohomes Limited

NeoHomes Limited is a Nigerian real estate company focused on property development, sales, and investment services, operating primarily in residential, commercial, and industrial real estate. It positions itself as a client-focused firm delivering affordable and innovative housing solutions, alongside services like project management and real estate consultancy.

We are recruiting to fill the position below:

Job Title: Chief Operations Officer (COO)

Location: Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The Chief Operating Officer (COO) is responsible for overseeing the day-to-day operations of NeoHomes and ensuring the effective execution of the company's strategic objectives.
• The COO provides leadership across all operational functions, drives business growth, improves efficiency, ensures customer satisfaction, and translates corporate strategy into measurable business results.
• The role serves as the bridge between executive leadership and operational teams, ensuring that all departments work collaboratively towards achieving revenue, profitability, customer experience, and organizational growth targets.

Key Responsibilities
Strategic Leadership & Execution:

• Translate the company's vision and strategic plans into actionable operational initiatives.
• Drive execution of annual business plans and departmental objectives.
• Monitor organizational performance against strategic goals and KPIs.
• Provide regular performance reports and recommendations to the Executive Director and Board.
• Lead cross-functional initiatives that improve organizational effectiveness and growth.

Business Operations Management:

• Oversee daily operations across all business units.
• Develop and implement operational policies, systems, and procedures.
• Ensure operational efficiency and continuous process improvement.
• Establish performance standards and accountability frameworks.
• Identify operational risks and implement mitigation measures.

Revenue Growth & Business Performance:

• Work closely with Sales, Marketing, CRM, and Affiliate teams to achieve revenue targets.
• Monitor sales pipeline performance and conversion metrics.
• Develop strategies to improve customer acquisition, retention, and lifetime value.
• Analyze business performance data and implement corrective actions where necessary.
• Support the development of new business opportunities and strategic partnerships.

Leadership & Team Management:

• Lead and mentor departmental heads.
• Foster a high-performance and accountability-driven culture.
• Ensure effective workforce planning and organizational structure development.
• Support succession planning and leadership development initiatives.
• Drive employee engagement and operational excellence.

Customer Experience Management:

• Ensure exceptional customer service delivery across all customer touchpoints.
• Monitor customer satisfaction metrics and service standards.
• Resolve escalated customer issues and operational challenges.
• Implement systems that enhance client experience and retention.

Financial & Resource Management:

• Collaborate with Finance to develop and manage operational budgets.
• Monitor operational costs and identify efficiency opportunities.
• Ensure optimal utilization of company resources.
• Support financial forecasting and business planning activities.

Compliance, Governance & Risk Management:

• Ensure compliance with all regulatory and company requirements.
• Establish internal controls and governance frameworks.
• Monitor operational risks and implement risk management strategies.
• Ensure adherence to company policies and procedures.

Technology & Systems Optimization:

• Drive the adoption of technology solutions that improve operational performance.
• Oversee the effective use of CRM, ERP, HRIS, and other business systems.
• Ensure accurate reporting and data-driven decision-making across departments.
• Lead digital transformation initiatives where necessary.

Operational:

• Operational Efficiency Index
• Project Completion Rate
• Service Delivery Timelines
• Process Compliance Rate
• Operational Cost Reduction

Customer Experience:

• Customer Satisfaction Score (CSAT)
• Net Promoter Score (NPS)
• Customer Complaint Resolution Rate
• Customer Retention Percentage

Leadership & Workforce:

• Employee Engagement Score
• Staff Retention Rate
• Leadership Development Progress
• Departmental Performance Achievement Rate

Qualifications & Experience
Education:

• Bachelor's Degree in Business Administration, Management, Economics, Finance, Real Estate, or a related field.
• MBA or Master's Degree in Business Administration is strongly preferred.

Experience:

• Minimum of 10 years progressive leadership experience.
• At least 5 years in a senior management or executive leadership role.
• Proven experience managing multi-functional teams.
• Experience in real estate, property development, financial services, or related industries is an advantage.

Professional Certifications (Preferred):

• PMP (Project Management Professional)
• Certified Operations Manager (COM)
• Executive Leadership Certifications
• Strategic Management Certifications

Competencies:
Leadership:

• Strategic Thinking
• Executive Decision-Making
• Change Management
• Stakeholder Management
• Team Leadership

Business:

• Operational Excellence
• Financial Acumen
• Business Development
• Performance Management
• Data Analysis

Personal Attributes:

• High Integrity
• Results-Oriented
• Strong Negotiation Skills
• Excellent Communication Skills
• Problem-Solving Ability
• Emotional Intelligence.

Application Closing Date
16th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: careers@neohomeslimited.com using the Job Title as the subject of the mail.