Telesales Representative - Outbound at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Telesales Representative - Outbound

Location: Lagos

About the job

• Our Customer Retention Team is expanding and we are looking for a Telesales Representative to join the team as we scale up and drive digital and financial inclusion across our markets.

Role Overview

• We're growing our Customer Retention team and looking for a Representative who can do more than read from a script.
• You'll be connecting with existing M-KOPA customers by phone; introducing additional products, handling objections, building real relationships, and driving the kind of repeat engagement that keeps our mission moving.
• You'll report to the Telesales Team Lead.

What You'll Do

• Proactively introducing and selling additional M-KOPA products to existing customers, implementing effective sales techniques to hit and exceed campaign conversion targets while maintaining high call quality, accurate records, and daily productivity benchmarks.
• Building and maintaining genuine customer relationships; handling inquiries, concerns, and objections professionally, and delivering accurate, complete information on every interaction.
• Tracking customer interactions and providing regular feedback to the Telesales Team Lead on campaign progress, trends, and anything that needs attention. 

What You'll Need

• At least 2 years of experience in a corporate environment, with preference for candidates who've worked in BPO or call centre settings and understand what high-volume, quality-focused Telesales actually demands.
• Strong verbal and written communication skills, a results-oriented mindset, and the discipline to consistently meet talk time and call handling benchmarks without cutting corners on customer experience.
• High personal ethics and integrity; because our customers trust us with their financial lives, and that's not a responsibility we take lightly. 

The honest part:

• This is a target-driven role in a fast-paced environment.
• You'll be measured on conversion, call quality, and productivity and expectations are high.
• If you're energized by clear goals, genuine customer impact, and a team that holds itself accountable, you'll find your footing here quickly.

Salary
N220,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online