Guest Relations Manager at Iraizickify Business Limited

Iraizickify Business Store is a reliable ICT and business support service provider specializing in company and business registration under the Corporate Affairs Commission (CAC) in Nigeria. We are committed to helping entrepreneurs, startups, and established businesses formalize and grow their ventures with ease and professionalism.

We are recruiting to fill the position below:

Job Title: Guest Relations Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

Requirements and skills

• BSc Degree in Hospitality Management, Tourism, Business Administration or relevant field
• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software (PMS)
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Salary
N180,000 - N220,000 monthly.

Application Closing Date
6th July, 2026.

Method of Application
Interested and qualified candidates should send their detailed CV to: hr.iraizickifyltd@gmail.com using the Job Title as the subject of the email.