IT Manager at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: IT Manager

Location: Abuja (FCT)
Employment Type: Full-time

Main Function

• The IT Manager is responsible for planning, implementing, managing, and maintaining the hotel's information technology infrastructure, systems, and digital operations.
• The role ensures the continuous availability, security, and efficiency of all technology systems supporting hotel operations, including Property Management Systems (PMS), Point of Sale (POS) systems, network infrastructure, guest internet services, security systems, and business applications.
• The ideal candidate must possess strong technical expertise, leadership skills, and experience in hospitality technology management to ensure seamless hotel operations and superior guest experiences.

Role Responsibilities
IT Infrastructure Management:

• Manage and maintain the hotel's IT infrastructure, including servers, networks, computers, printers, and communication systems.
• Ensure optimal performance, availability, and reliability of all IT systems.
• Monitor system performance and implement upgrades when necessary.
• Maintain network connectivity across all hotel departments and facilities.

Hospitality Systems Administration:

• Oversee the management and support of hotel Property Management Systems (PMS), Point of Sale (POS) systems, reservation systems, and other hospitality applications.
• Ensure proper integration between hotel operational systems.
• Troubleshoot and resolve system-related issues promptly.
• Coordinate software updates, upgrades, and vendor support activities.

Cybersecurity and Data Protection:

• Implement and maintain cybersecurity measures to protect hotel systems and data.
• Monitor network security and prevent unauthorized access.
• Ensure proper backup and disaster recovery procedures are in place.
• Maintain compliance with data privacy and information security policies.

Technical Support and Help Desk Services:

• Provide technical support to hotel staff across all departments.
• Diagnose and resolve hardware, software, and network issues.
• Ensure timely response to IT service requests and incidents.
• Maintain an effective IT support ticketing and escalation process.

Guest Technology Services:

• Ensure reliable guest Wi-Fi and internet connectivity throughout the hotel.
• Support guest technology requirements and resolve connectivity issues.
• Maintain guest-facing technology systems to enhance guest satisfaction.
• Monitor service quality and improve guest digital experiences.

Systems Maintenance and Asset Management:

• Maintain inventory records of all IT equipment and assets.
• Ensure proper maintenance and lifecycle management of IT hardware and software.
• Recommend replacement or upgrade of obsolete technology assets.
• Monitor software licensing and compliance requirements.

Vendor and Project Management:

• Coordinate with IT vendors, service providers, and technology partners.
• Evaluate technology solutions and recommend improvements.
• Manage IT projects including system deployments, upgrades, and infrastructure improvements.
• Ensure service providers meet agreed performance standards.

Team Leadership and Training:

• Supervise IT personnel and support staff where applicable.
• Provide technical guidance, coaching, and training to team members.
• Conduct user training for hotel staff on systems and technology tools.
• Promote awareness of cybersecurity and IT best practices.

Budgeting and Cost Management:

• Prepare and manage the IT department budget.
• Monitor IT-related expenditures and ensure cost-effective resource utilization.
• Evaluate technology investments and prepare business cases for management approval.
• Ensure procurement aligns with operational requirements and budget constraints.

Compliance and Reporting:

• Ensure compliance with company IT policies and industry best practices.
• Prepare periodic reports on system performance, incidents, and IT operations.
• Maintain accurate documentation of systems, configurations, and procedures.
• Support internal and external audits related to information technology.

Key Performance Indicators (KPIs)

• System uptime and availability
• Resolution time for IT incidents and service requests
• Network and guest Wi-Fi performance
• Cybersecurity compliance and incident prevention
• User satisfaction ratings
• IT budget adherence
• Successful implementation of IT projects
• Compliance with technology and data protection standards

Requirements
Experience / Qualification:

• Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline
• Professional certifications such as CompTIA, Cisco (CCNA/CCNP), Microsoft, ITIL, Cybersecurity, or related certifications are an added advantage
• Must have 5–8 years experience in IT operations, with at least 3 years in a managerial or supervisory role
• Experience in the hospitality industry or hotel IT operations is highly desirable
• Strong knowledge of hotel PMS, POS, access control, CCTV, and network infrastructure systems
• Experience managing enterprise IT environments and vendor relationships

Competencies / Skills:

• Strong knowledge of network administration, servers, and IT infrastructure
• Experience with hotel Property Management Systems (PMS) and POS systems
• Cybersecurity and data protection expertise
• Technical troubleshooting and problem-solving skills
• Project management and vendor management capabilities
• Knowledge of cloud-based technologies and virtualization
• Leadership and team management skills
• Strong analytical and organizational abilities

Behavioural Qualities / Other Competences:

• High level of integrity and confidentiality
• Proactive and solution-oriented mindset
• Strong attention to detail
• Ability to work under pressure and respond to emergencies
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Adaptability and willingness to learn emerging technologies
• Professional and accountable approach to work

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should forward their CVs and Cover Letter to: recruitment@domeoresources.org using "IT Manager - Abuja" as subject of mail.

Note: Only shortlisted candidates will be contacted.