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Telesales / Call Center Agent at a Leading Supermarket and Pharmacy Store - Quest Employment

Posted on Wed 24th Jun, 2026 - hotnigerianjobs.com --- (0 comments)


Quest Employment - Our client, one of the leading names in the Supermarket and Pharmacy industry, is recruiting to fill the position below:

Job Title: Telesales / Call Center Agent 

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Answering customers’ phone calls professionally and responding to customer inquiries and complaints.
  • Use our CRM system(Zoho) to update records and monitor sales pipelines.
  • Follow communication scripts when handling different topics.
  • Raise tickets for all issue-related calls and messages (WhatsApp, Slack and our other social media platforms)
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell and cross-sell products when they arise.
  • Meet and exceed personal/team qualitative and quantitative targets.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Close sales expeditiously via phone calls and other platforms.
  • Develop long-term relationships and ensure high customer satisfaction.

Requirements

  • HND/BSc in any field.
  • At least 2 years proven Telesales or Call Center experience (sepermarket experience is an added advantage)
  • Must be computer savvy and proficient in the use of CRM software like Zoho, etc.
  • Ability to work well in a team and independently.
  • Excellent verbal & listening communication.
  • Strong sales skills and a clear customer focus.
  • Data-driven mindset for decision-making.

Remuneration

  • Salary: N100,000 - N150,000 per month. 
  • Other Benefits: HMO + Feeding + Pension + 13th Month + Sales Commission etc.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should send their CV to: questemployment247@gmail.com using the Job Title as the subject of the mail.


  

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