Hotel Supervisor / Operations Supervisor at Victoria Hotel and Resort

At Victoria Waterfront Hotel & Resorts, we believe in creating an oasis of comfort and sophistication along the picturesque coast of Lagos. Our mission is to offer exceptional hospitality through a combination of modern amenities, impeccable service, and personalized experiences. Whether you’re visiting for business or leisure, our dedicated team is on hand to ensure your every need is met—so you can fully immerse yourself in the serenity and energy of our waterfront setting.

Beyond providing stylish accommodations, we celebrate the vibrant local culture through events, dining experiences, and thoughtful guest activities. Join us and discover the perfect blend of relaxation, adventure, and authentic Lagos charm.

We are recruiting to fill the position below:

Job Title: Hotel Supervisor / Operations Supervisor

Location: Ibeju Lekki - Ajah, Lagos
Employment Type: Full-time

Job Summary

• The Hotel Supervisor oversees day-to-day operations during assigned shifts, ensuring seamless communication between departments, high employee morale, and an exceptional guest experience.
• This role combines team leadership, administrative tasks, and hands-on crisis management to maintain hotel brand standards and optimize revenue.

Key Responsibilities & Duties
Shift Leadership & Team Management:

• Supervise Operations: Oversee Front Desk agents, Housekeeping staff, and Guest Services teams during daily shifts.
• Scheduling & Attendance: Manage shift schedules, assign daily task lists, and coordinate coverages for sick leave or peak hours.
• Training & Coaching: Conduct daily pre-shift briefings. Onboard and train new hires on Property Management Systems (PMS) and brand service cultures.
• Performance Monitoring: Provide continuous feedback to staff, ensuring uniform compliance, grooming standards, and adherence to standard operating procedures (SOPs).

Guest Relations & Issue Resolution:

• Escalation Control: Act as the primary point of contact for complex guest complaints. Resolve billing errors, room issues, or service delivery failures with empathy and quick, decisive problem-solving.
• VIP Tracking: Coordinate arrival details, special requests, and room amenities for VIP guests and corporate accounts.
• Feedback Auditing: Monitor online guest reviews and internal satisfaction scores to implement proactive service adjustments.

Room & Quality Inspections:

• Cleanliness Spot-Checks: Collaborate with the Housekeeping Inspector to review ready rooms and public spaces (lobby, business center) for elite presentation.
• Maintenance Reporting: Log building or room deficiencies into maintenance software and coordinate urgently with the Engineering team for fast turnarounds.

Financial & Administrative Control:

• Audit Compliance: Review shift cash drops, reconcile front desk ledgers, and ensure proper processing of group billing and credit limits.
• Inventory Control: Track front desk and guest amenity stock levels; submit ordering requests to maintain operational baseline.
• Upselling: Drive shift-level revenue goals by encouraging staff to pitch room upgrades and property amenities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: victoriahotelandresortlekki@gmail.com using the job title as the subject of the email.