Admissions and Student Services Officer at Domfas International Leadership Academy (Domfas ILA)

Domfas International Leadership Academy (Domfas ILA) was founded with the primary goal of transforming learners into leaders – ensuring students develop critical thinking skills, creativity and a flexibility of mind that will benefit them for life. As a true international private school, Domfas leverages a blend of American curriculum and the best of African curriculum to provide students with a unique and well-rounded educational experience.

We are recruiting to fill the position below:

Job Title: Admissions and Student Services Officer

Location: Ekiti
Job type: Full time

Position Summary

• The DAPS Admissions and Student Services Officer is responsible for managing student recruitment, admissions processes, enrollment services, and student support initiatives.
• The Officer serves as the first point of contact for prospective students and families, ensuring a seamless admission experience while providing ongoing support throughout the student lifecycle.
• The role focuses on attracting, enrolling, supporting, and retaining students by delivering exceptional customer service, accurate information, efficient administrative support, and personalized guidance.
• The Officer works closely with academic staff, parents, students, and external stakeholders to ensure that every learner receives the support needed to successfully transition into and thrive within the DAPS community.

Key Responsibilities
Student Recruitment and Admissions:

• Coordinate all student recruitment and admissions activities.
• Respond promptly to inquiries from prospective students, parents, and guardians.
• Provide accurate information about DAPS programs, admission requirements, fees, and enrollment procedures.
• Manage student applications from initial inquiry through final enrollment.
• Review application documents and ensure compliance with admission requirements.
• Coordinate admission interviews, assessments, and placement evaluations where applicable.
• Prepare admission offers, acceptance letters, and enrollment documentation.
• Maintain effective communication with applicants throughout the admissions process.

Enrollment and Registration Services:

• Coordinate student enrollment and registration processes.
• Verify admission documents and student records.
• Maintain accurate student enrollment databases and records.
• Facilitate orientation and onboarding activities for newly admitted students.
• Ensure timely completion of registration requirements.
• Support students with enrollment-related inquiries and processes.
• Monitor enrollment trends and generate enrollment reports.

Student Services and Support:

• Provide ongoing support services to enrolled students.
• Serve as a primary contact for student concerns, inquiries, and requests.
• Assist students in accessing academic, counseling, career, and support services.
• Coordinate student engagement and success initiatives.
• Support students during academic transitions and adjustment periods.
• Promote a positive and supportive student experience.
• Identify students requiring additional support and facilitate appropriate referrals.

Parent and Family Engagement:

• Maintain regular communication with parents and guardians.
• Provide updates regarding admissions, enrollment, student services, and school programs.
• Coordinate parent orientation sessions and information meetings.
• Respond professionally to parent inquiries and concerns.
• Build positive relationships with families and stakeholders.
• Support initiatives that strengthen family engagement and student success.

Marketing and Recruitment Support:

• Collaborate with the marketing team to promote DAPS programs.
• Participate in school outreach activities, seminars, webinars, educational fairs, and open days.
• Represent DAPS at recruitment and promotional events.
• Support the development of admissions and recruitment materials.
• Assist in maintaining admissions-related content on school communication platforms.
• Promote the school's programs and services to prospective students and families.

Student Records and Data Management:

• Maintain accurate and confidential student records.
• Manage admissions databases and enrollment tracking systems.
• Generate admissions, enrollment, and student services reports.
• Monitor application, acceptance, enrollment, and retention data.
• Ensure data accuracy, integrity, and confidentiality.
• Support institutional reporting and compliance requirements.

Student Retention and Success Initiatives:

• Monitor student engagement and satisfaction.
• Support student retention programs and initiatives.
• Assist in coordinating orientation, mentorship, and student success activities.
• Gather feedback from students and families to improve services.
• Collaborate with academic and support departments to address student needs.
• Promote a culture of student success and belonging.

Stakeholder Engagement and Partnerships:

• Build relationships with schools, educational organizations, and community partners.
• Coordinate visits from prospective students, parents, and educational partners.
• Support institutional partnerships that enhance recruitment and student development.
• Participate in community engagement and outreach initiatives.
• Represent DAPS professionally in all external interactions.

Compliance and Administrative Responsibilities:

• Ensure adherence to school admissions policies and procedures.
• Maintain confidentiality of student and institutional information.
• Prepare and submit admissions and student services reports.
• Support audits, accreditation reviews, and compliance activities.
• Participate in staff meetings, professional development sessions, and school events.
• Perform additional duties assigned by school leadership.

Requirements

Educational Qualification:
Applicants must possess any of the following qualifications:

• Bachelor's Degree in Education, Educational Management, Business Administration, Public Administration, Guidance and Counselling, Psychology, Mass Communication, Sociology, Human Resource Management, or a related field from a recognized institution.
• Higher National Diploma (HND) in a relevant discipline may be considered with appropriate experience.
• Master's Degree in Educational Administration, Student Affairs, Business Administration, Counseling, or a related field is an added advantage.
• Professional certifications in admissions management, customer service, student affairs, public relations, or educational administration are an added advantage.

Experience:

• Must have 2–5 years experience in admissions, student services, educational administration, customer service, enrollment management, or related roles.
• Experience working in a school, educational institution, training center, university, or student-focused environment is highly desirable.
• Experience managing admissions processes and student records.
• Experience interacting with students, parents, and educational stakeholders.
• Familiarity with student information systems and enrollment management processes is an advantage.

Required Skills and Competencies:
Admissions and Student Services:

• Strong understanding of admissions and enrollment processes.
• Ability to provide effective student support and customer service.
• Knowledge of student lifecycle management and retention strategies.

Communication:

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to engage effectively with students, parents, staff, and stakeholders.
• Strong presentation and public speaking skills.

Organization and Administration:

• Strong organizational and administrative skills.
• Ability to manage multiple tasks and deadlines simultaneously.
• High attention to detail and accuracy.
• Excellent record-keeping and documentation skills.

Technology:

• Proficiency in Microsoft Office Suite and Google Workspace.
• Experience with student information systems, databases, and CRM platforms.
• Ability to generate reports and analyze enrollment data.

Customer Service and Relationship Management:

• Strong customer service orientation.
• Ability to handle inquiries, complaints, and sensitive situations professionally.
• Commitment to providing an exceptional experience for students and families.

Personal Attributes:

• Student-centered mindset.
• High level of professionalism and integrity.
• Friendly, approachable, and service-oriented personality.
• Strong problem-solving and decision-making abilities.
• Ability to maintain confidentiality.
• Proactive and results-driven approach.
• Passion for education and student success.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send CV and Application to: HR@Domfas.com or Info@domfas.com using the Job Title as the subject of the email.