Customer Care Representative at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Cross River
Reports to: Operations Manager / Customer Experience Supervisor
Direct Reports: Nil

Main Function

• The Customer Care Representative will be responsible for managing customer interactions, resolving complaints, handling inquiries, and ensuring exceptional customer experiences across the organization's hospitality and service operations.
• The role requires strong communication skills, professionalism, and the ability to maintain positive customer relationships in a fast-paced environment.

Role Responsibilities
Customer Service and Support:

• Attend to customer inquiries, complaints, and requests professionally
• Provide accurate information about products, services, events, and promotions
• Ensure prompt resolution of customer issues and escalate where necessary
• Maintain positive and professional customer interactions
• Communication and Relationship Management
• Build and maintain strong customer relationships
• Follow up on customer feedback and service recovery processes
• Support customer retention and satisfaction initiatives
• Maintain professionalism across all communication channels

Operational Support:

• Coordinate with restaurant, bar, kitchen, and operations teams to resolve service issues
• Assist with reservations, bookings, and customer requests
• Maintain records of customer interactions and complaints

Reporting and Documentation:

• Prepare reports on customer complaints and feedback trends
• Escalate recurring service issues to management
• Support the implementation of customer service improvements

Qualifications and Requirements
Education and Certifications:

• Bachelor's degree, HND, or OND in Mass Communication, Business Administration, Marketing, or a related discipline

Experience:

• 0–3 years of experience in customer service or customer care roles
• Hospitality, restaurant, lounge, or resort customer service experience will be an added advantage

Skills:

• Communication and Interpersonal Skills
• Excellent verbal and written communication skills
• Strong customer relationship management and conflict resolution abilities
• Professional appearance and conduct
• Organizational and Problem-Solving Skills
• Ability to multitask and work under pressure
• Strong attention to detail and organizational skills
• Positive attitude and customer-focused mindset

Application Closing Date
23rd July, 2026. 

Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: recruitment@domeoresources.org using "Customer Care Representative – Calabar" as the subject of the email. 

Note

• Candidate must reside in Calabar. 
• Only shortlisted candidates will be contacted.