Service Delivery Supervisor at Breezy Digital Solutions

Breezy Digital Solutions is a dynamic recruitment and talent solutions firm strategically located in the heart of Lagos, Nigeria.

Driven by its motto, “Scaling Optimality,” the company is committed to connecting organizations with high-performing talent while empowering individuals to achieve their full professional potential.

We are recruiting to fill the position below:

Job Title: Service Delivery Supervisor

Location: Lekki, Lagos
Employment Type: Full-time

Key Responsibilities

• Supervise and coordinate the Service Delivery Team by managing and monitoring. Schedules, supervising, filing important documents, and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
• Store and sort financial and non-financial data in electronic form and present reports.
• Prepare, fill and send daily Service Delivery Sheet.
• Monitor and make sure all accounts are not disconnected, where applicable.
• Monitor and handle the processing of all orders with accuracy and timeliness.
• Monitor the team, to make sure information about unforeseen delays or problems are addressed and notified to the salesperson and clients.
• Monitor the team’s progress, identify shortcomings and propose improvements.
• Generate daily, weekly and monthly reports and analysis of the service delivery team. Job Requirement: Minimum of BSc/HND in Computer Science or any related field.

Requirements

• B.Sc / BA Degree in Business Administration or relevant field; certification in sales or marketing will be an asset.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers.
• Proven working experience as a project administrator in the information technology sector.
• Should have some technical background, with understanding or hands-on experience on internet service delivery.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator /service delivery coordinator or in other administrative positions will be considered a plus
• Proficiency in English.
• Well-organized and responsible with an aptitude for problem-solving.
• Excellent verbal and written communication skills.
• A team player with a high level of dedication.
• Should be able to handle and supervise large projects for installations

Salary
N250,000 - N300,000 Monthly. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV to: breezydigitalsolutions@gmail.com using the Job Title as the subject of the email.