Channels Support Officer at Tatum Bank

Tatum Bank is a forward-thinking, customer-centric financial institution dedicated to offering innovative banking solutions. Tatum Bank provides a full range of financial services and is focused on empowering customers with seamless, accessible banking experiences that foster financial growth, security

We are recruiting to fill the position below:

Job Title: Channels Support Officer

Location: Lagos
Job Type:F ull time

Role Summary

• The Analyst, Channels & Integration ensures smooth operation, availability, and performance of digital banking and enterprise applications by monitoring, supporting, and optimizing platforms such as Internet Banking, Mobile Banking, USSD, POS, ATM, and Core Banking systems while maintaining operational efficiency and compliance.

Key Responsibilities

• Provide day-to-day support for digital banking and enterprise applications.
• Monitor system performance and maintain application stability across digital channels.
• Manage incidents, changes, and release activities to ensure uninterrupted operations.
• Conduct proactive troubleshooting, system monitoring, and performance optimization.
• Collaborate with vendors, internal teams, and business units to resolve issues promptly.
• Support automation, process improvement, and technology optimization initiatives.
• Ensure SLA compliance, timely escalation, root cause analysis, and operational reporting.
• Deliver secure, scalable, and customer-focused digital services.

Qualification & Experience

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related discipline.
• Professional certifications such as ITIL, Oracle, Microsoft SQL, Linux/Unix Administration, or Project Management are an added advantage.
• 3–7 years of experience in application support, digital channels, banking, or fintech environments.

Application Closing Date
7th July, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online