IT Specialist at Itel Energy

Itel Energy is a renewable energy solutions company focused on providing reliable, affordable, and sustainable solar power solutions across Nigeria. As part of the itel ecosystem, Itel Energy leverages strong distribution networks and deep market reach to deliver innovative off-grid and hybrid solar solutions for homes, SMEs, and commercial customers.

We are recruiting to fill the position below:

Job Title: IT Specialist

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities
Desktop and End-User Support:

• Provide daily support and maintenance for company desktops, laptops, printers, projectors, and other peripheral devices.
• Install, configure, reinstall, and troubleshoot operating systems, office software, browsers, and other commonly used applications.
• Support IT setup for employee onboarding, internal transfers, and offboarding, including workstation preparation, account setup, and IT asset collection.

Network and Infrastructure Support:

• Maintain and support the company’s LAN, Wi-Fi, VPN, firewalls, routers, switches, and other network infrastructure.
• Troubleshoot network issues, manage IP allocation, and support office cabling and connectivity-related work.
• Coordinate the maintenance and support of low-voltage systems, including access control, CCTV, and office telephony where applicable.

Business Applications and Account Administration:

• Manage user accounts and access permissions for email, instant messaging, OA, ERP, CRM, finance systems, and other business applications.
• Provide day-to-day support for business systems and coordinate with second-line support teams or external vendors to resolve complex issues when needed.
• Support the maintenance or development of internal scripts and lightweight automation tools based on business needs, where applicable.

Information Security Support:

• Support endpoint security management, including antivirus protection, patch deployment, and control of USB devices and other peripherals.
• Assist in implementing data backup policies and conducting access control reviews and basic security checks.
• Participate in the response and handling of IT security incidents, including malware infections, ransomware, and potential data leakage issues.

IT Asset Management:

• Maintain accurate IT asset records and manage the full lifecycle of IT assets, including procurement, allocation, transfer, repair, and disposal.
• Conduct quarterly and annual IT asset inventory checks to ensure alignment between physical assets and system records.
• Support software compliance and license management.

Vendor and Procurement Support:

• Support vendor communication, quotation comparison, and procurement coordination for hardware, software, and outsourced IT services.
• Assist in tracking maintenance contracts, renewals, and service level agreement (SLA) performance.

Processes and Documentation:

• Prepare, update, and maintain IT policies, request procedures, operating guidelines, and emergency response plans.
• Build and maintain IT knowledge base materials and FAQ documentation, and provide basic IT orientation and support for new employees.

Job Requirements

• Bachelor’s degree or above in Information Technology, Computer Science, Network Engineering, or a related field.
• At least 2 years of relevant experience in IT support, IT administration, system operations, or infrastructure support.
• Solid knowledge of Windows operating systems, Microsoft Office applications, common office hardware, and end-user troubleshooting.
• Familiarity with LAN, Wi-Fi, VPN, routers, switches, firewalls, and basic network administration and troubleshooting.
• Experience in user account administration and access control for enterprise systems.
• Basic understanding of endpoint security, patch management, data backup, and IT asset management.
• Good communication and coordination skills, strong service awareness, and solid problem-solving ability.
• Relevant IT certifications will be an advantage.

Application Closing Date
14th July, 2026.

How to Apply
Interested and qualified applicants should send their CVs to adebayo.deborah@transsion.com using the job title as the subject of the email.