Regional Service Manager (Lagos) at SIMS Nigeria Limited

For over three decades, SIMS Nigeria Limited has grown from a single store to a nationwide business in the consumer electronics space with locations across Nigeria. Our journey of consistent growth and dedication has been driven by a commitment to quality in every aspect of our business. From our highly skilled and well-informed staff to the innovations and processes we bring to bear to ensure each customer receives top-tier service and dependable products.

With pride, we believe we are on a journey to building a legacy rooted in trust, innovation, and exceptional standards riding on our partnership with Samsung, Royal Electronics, Panasonic, Philips, Beko, Kenwood, Powermatic, and many others. Our values continue to guide us, allowing SIMS Nigeria Limited to thrive in a constantly evolving market while delivering lasting value to our customers, partners, and people across Nigeria. With premium products and unmatched service, we are honored to represent these trusted brands in Nigeria, bringing innovation and quality products directly to our customers with the sole aim of enriching their lives.

We are recruiting to fill the position below:

Job Title: Regional Service Manager

Location: Lagos
Employment Type: Full-time

Role Overview

• We are seeking a highly experienced and customer-focused Regional Service Manager – West to lead and manage all after-sales service operations across the Western Region.
• The ideal candidate will be responsible for ensuring operational excellence across multiple service centers, driving service quality, enhancing customer satisfaction, and achieving regional service performance targets.
• This role will oversee service delivery, warranty administration, technical support, spare parts coordination, and team development while ensuring compliance with company policies and manufacturer standards.

Key Responsibilities

• Lead and oversee the operations of all service centers within the Western Region to ensure consistent, high-quality after-sales service.
• Develop and implement regional service strategies that support business objectives and improve customer satisfaction.
• Ensure timely diagnosis, repair, installation, and maintenance of products in line with company standards and Service Level Agreements (SLAs).
• Monitor regional service performance and drive improvements in key metrics, including turnaround time (TAT), first-time fix rate (FTFR), customer satisfaction (CSAT), and warranty compliance.
• Conduct regular branch visits, operational reviews, and service audits to ensure adherence to company policies, technical standards, and quality procedures.
• Manage and mentor Service Center Supervisors, Service Engineers, Technicians, and Customer Service teams to enhance productivity and performance.
• Identify training needs and coordinate technical and customer service development programs.
• Collaborate with the Spare Parts team to ensure adequate inventory availability and minimize service delays.
• Oversee warranty claim processing and ensure accuracy, compliance, and timely submission.
• Manage escalated customer complaints and implement effective corrective actions to improve service delivery.
• Analyze service reports and operational data to identify trends, develop improvement initiatives, and optimize regional performance.
• Work closely with Sales, Operations, Logistics, and Product teams to support product launches, service readiness, and customer retention.
• Monitor regional service budgets and operational expenses while identifying opportunities for cost optimization.
• Ensure compliance with health, safety, environmental, and regulatory standards across all service locations.
• Prepare and present weekly, monthly, and quarterly regional service performance reports to senior management.
• Drive continuous improvement initiatives that enhance operational efficiency, service quality, and customer experience.

Qualifications & Experience

• Bachelor's degree in Engineering, Business Administration, Operations Management, or a related discipline.
• Professional certifications in Service Management, Operations Management, or Project Management are an added advantage.
• Minimum of 7 years' experience in after-sales service, technical operations, or service management.
• Experience in the consumer electronics, home appliances, telecommunications, or related industry is highly preferred.
• Proven experience managing multiple service centers and geographically dispersed teams.

Application Closing Date
14th July, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: employment@simsng.com using the Job Title and location as the subject of the email.