Care Coordinator at Oxenhr Limited

Oxenhr Limited - We are a people-focused recruitment company dedicated to connecting top talent with reputable organizations across multiple industries. Our services include talent sourcing, screening, and placement for both permanent and contract roles. With a strong commitment to quality, integrity, and career growth, we help employers build high-performing teams while supporting candidates in finding roles that match their skills and ambitions.

We are recruiting to fill the position below:

Job Title: Care Coordinator

Location: Lagos

Description

• We are seeking an organised, compassionate, and proactive Care Coordinator to join our growing care team.
• The successful candidate will be responsible for coordinating care services, ensuring high-quality care delivery, supporting compliance with regulatory requirements, and maintaining effective communication with service users, families, and care staff.
• The Care Coordinator will play a key role in workforce planning, care package implementation, scheduling, documentation, and operational administration to ensure safe, effective, and person-centred care.

Key Responsibilities
Workforce Planning & Rota Management:

• Prepare and maintain weekly and monthly staff rotas.
• Allocate care staff efficiently based on availability, skills, and service user needs.
• Ensure continuity of care by matching carers appropriately.
• Manage emergency cover and last-minute rota changes.

Competency & Compliance Support:

• Monitor staff training and competency matrices.
• Ensure all care staff remain compliant with mandatory training and certifications.
• Update compliance records on the Care App and internal systems.
• Escalate expiring training or documentation to management.

Care Package Coordination:

• Coordinate the successful mobilisation of new care packages.
• Ensure all required documentation is completed before care commences.
• Support the delivery of a minimum of 24 successfully implemented care packages annually (or organisational target).

Business Development Support:

• Coordinate new service user referrals.
• Support the onboarding of new service users.
• Contribute towards increasing new commissioned care hours.

Care Planning & Reviews:

• Create comprehensive service user profiles.
• Develop, update, and maintain person-centred care plans.
• Conduct scheduled care plan reviews.
• Ensure accurate documentation within the Care App.

Care Scheduling:

• Schedule all service user visits using the electronic Care App.
• Ensure visits are accurately assigned and monitored.
• Resolve scheduling conflicts promptly.

Risk Assessment Management:

• Complete and review risk assessments.
• Ensure all service user records remain current.
• Monitor compliance using the Care App and internal compliance matrix.

Supervision & Appraisal Coordination:

• Schedule staff supervision meetings.
• Coordinate annual appraisals.
• Maintain accurate supervision and appraisal records.
• Monitor completion rates and report outstanding reviews.

Timesheet Administration:

• Review electronic and paper timesheets.
• Verify visit completion and attendance.
• Resolve discrepancies before payroll processing.
• Ensure accurate payment information is submitted.

Variance Reporting:

• Prepare weekly and monthly service user variance reports.
• Monitor commissioned versus delivered care hours.
• Submit variance reports within agreed deadlines.

Client Invoice Administration:

• Generate and maintain accurate client invoices.
• Track invoice status and resolve billing discrepancies.
• Liaise with finance regarding payment issues.

Medication Management:

• Prepare and maintain both electronic and paper Medication Administration Records (MAR Charts).
• Ensure medication documentation complies with regulatory requirements.
• Monitor medication record accuracy.

Service User Relationship Management:

• Maintain positive relationships with service users and their families.
• Obtain regular feedback regarding service quality.
• Record all feedback within the Care App.
• Escalate complaints or safeguarding concerns promptly.

Care Staff Performance Monitoring:

• Monitor individual care staff productivity.
• Produce monthly task and performance reports.
• Support managers in achieving operational performance targets.

Staff Onboarding & Induction:

• Coordinate induction programmes for new care and administrative staff.
• Ensure completion of departmental orientation.
• Maintain onboarding records and compliance documentation.

Person Specification
Essential:

• Previous experience in domiciliary care coordination or healthcare administration.
• Excellent organisational and planning skills.
• Experience using electronic care management systems.
• Strong communication and interpersonal skills.
• Good understanding of care planning and risk assessment.
• Ability to prioritise workload and work under pressure.
• High level of accuracy and attention to detail.
• Competent in Microsoft Office applications.
• Knowledge of safeguarding, medication management, and care compliance.

Skills & Competencies:

• Excellent planning and coordination skills.
• Strong problem-solving ability.
• Customer-focused approach.
• Leadership and team support skills.
• Excellent record-keeping and documentation.
• Ability to work independently and collaboratively.
• Professionalism and confidentiality.
• Time management and multitasking.
• High attention to compliance and quality standards.

What We Offer

• Competitive salary: N250,000 Gross
• Pension scheme.
• HMO
• Exceptional Reward on New Care Package brought.

Application Closing Date
14th August, 2026.

Method of Application
Interested and qualified candidates should send their CV to: recruitments@oxenhr.com using the job title as the subject of the mail.