Front Desk & Reservation Officer at Stay & Homely Limited

Stay and Homely Hotel Limited, a proud member of the esteemed Dream City Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest's visit is nothing short of extraordinary.

We are recruiting to fill the position below:

Job Title: Front Desk & Reservation Officer

Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Job Description

• The Front Desk and Reservation Officer serves as the first point of contact for guests, providing exceptional customer service, managing reservations, and ensuring a seamless check‑in and check‑out experience.
• This role requires a professional, courteous, and detail‑oriented individual who can handle guest inquiries, process bookings, and maintain accurate records in a fast‑paced hotel environment.

Key Responsibilities

•  Welcome guests upon arrival, efficiently process check‑ins and check‑outs, verify guest identification, issue room keys, and provide information on hotel facilities and services.
• Handle room reservations via phone, email, online booking platforms, and in‑person; confirm availability, process bookings, manage cancellations and modifications, and ensure accurate data entry into the Property Management System (PMS).
• Respond promptly and professionally to guest inquiries, requests, and complaints; resolve issues courteously and escalate complex matters to management when necessary.
• Process guest payments (cash, card, bank transfers), issue receipts, handle foreign currency exchange, and balance cash float at the end of each shift.
• Provide information on local attractions, transportation, dining options, and other guest services; assist with booking tours, transportation, and other guest‑requested services.
• Ensure accurate entry and updating of guest information, preferences, and special requests in the PMS; maintain confidentiality of guest data.
• Answer incoming calls professionally, direct calls to appropriate departments, take messages, and manage communication flow between departments.
• Liaise with housekeeping, maintenance, and food and beverage departments to ensure guest requests and room readiness are communicated and addressed promptly.
• Record and manage lost and found items, ensuring proper documentation and timely return of items to guests.
• Proactively identify opportunities to exceed guest expectations; participate in guest recognition programmes and promotional activities to enhance guest satisfaction and loyalty.

Qualifications And Requirements
Education:

• A minimum of a Bachelor's Degree (B.Sc.) or Higher National Diploma (HND) in Hospitality Management, Tourism, Business Administration, or a related field.
• Certification in Front Office Operations or Hospitality Management from a recognised institution is an added advantage.

Experience:

• A minimum of three (3) years of proven experience as a Front Desk Officer, Reservations Officer, or similar role in a reputable hotel or hospitality establishment.

Skills:

• Proficiency in Property Management Systems (PMS), such as Opera, Fidelio, or similar hotel software; strong computer skills including Microsoft Office Suite.
• Excellent verbal and written communication skills in English; knowledge of additional languages is an advantage.
• Strong interpersonal skills with a passion for delivering exceptional guest service and resolving complaints professionally.
• Professional appearance and demeanour, attention to detail, ability to multitask, work under pressure, and maintain composure in high‑traffic situations.

Application Closing Date
14th July, 2026.

How to Apply
Interested and qualified candidates should send their CV and a Cover Letter to: recruitment.office@dreamcityproperty.com using “Front Desk & Reservation Officer Application” and job location *Abuja* as the subject of the email.