Branch / Operations Manager at GoCaby Technology Limited (Abuja & Lagos)

GoCaby is built around everyday movement. Whether you need to send a package across town, get food delivered to your door, book a ride, or settle your daily bills — we bring it all together in one place, with one click.

Founded in Abuja, Nigeria, our mission is simple: make moving anything effortless. We connect people and businesses to couriers, drivers, vendors, and payment tools through a single platform designed for the pace of modern Nigerian life. From the market trader sending daily orders, to the household settling utility bills, to the growing business managing fleet deliveries — GoCaby is the infrastructure powering it all.

We are recruiting to fill the position below:

Job Title: Branch / Operations Manager

Locations: Abuja and Lagos
Employment Type: Full-time (On-site)
Department: Operations - GO
Reports to: Head of Operations / COO

Role Summary

• The Operations Manager owns the day-to-day performance of GoCaby's shipment engine.
• You keep deliveries fast, reliable, and cost-efficient by coordinating dispatch, fleet, and field teams, and by continuously tightening the processes behind every trip.
• This is a hands-on, data-driven role for someone who thrives under pressure and treats logistics as a competitive advantage, not a support function.

Key Responsibilities

• Own daily dispatch and fleet coordination across your hub or hubs, ensuring riders/drivers are allocated efficiently against live demand.
• Monitor and hit core operational targets: on-time delivery rate, delivery time (pickup-to-drop), fleet utilization, and cost per delivery.
• Track rider/driver performance, attendance, and productivity; run interventions where targets are missed.
• Diagnose and resolve operational bottlenecks (SLA breaches, delays, failed deliveries) at root cause, not just symptoms.
• Design and improve operating procedures — routing, batching, zoning, shift planning — to raise speed and lower cost per delivery.
• Manage escalations from customers, partners, and field teams, and coordinate cross-functionally with Customer Support, Sales, and Finance.
• Maintain accurate operational data (fleet counts, trip logs, incident reports) and ensure reporting integrity across hubs.
• Prepare daily/weekly operations reports and surface risks, trends, and improvement opportunities to leadership.
• Support scaling into new zones and cities: set up processes, onboard field teams, and hit launch targets.

Requirements

• 2+ years in operations, logistics, or supply chain — ideally in delivery, ride-hailing, e-commerce fulfilment, or a fast-moving startup.
• Proven ability to manage field/fleet teams and hit operational KPIs.
• Strong analytical skills; comfortable working with data, dashboards, and spreadsheets to make decisions.
• Excellent problem-solving and decision-making under pressure, with a clear bias for speed.
• Strong communication and people-management skills.
• Familiarity with dispatch/logistics tools and basic understanding of unit economics (cost per delivery).

Nice to have:

• Experience launching operations in new cities or zones.
• Exposure to routing/dispatch optimization or batching logic.
• Experience in emerging-market / high-growth environments.

Success metrics (first 6 months):

• On-time delivery rate, average delivery time, fleet utilization, cost per delivery, rider retention/attendance, and SLA compliance for key accounts.

Salary and Benefit
N250,0000 – N300,000 / Month (gross) + performance bonus

Application Closing Date
31st July, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online
Or
Send their CV and a short Cover Note to: careers@gocaby.com using the Job Title as the subject of the email.