Service Point Advisor at DHL Global Forwarding Nigeria Limited

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday.

We are recruiting to fill the position below:

Job Title: Service Point Advisor

Job ID: AV-357470
Location: Port Harcourt, Rivers

Role Context

• Provide quality and professional service to walk in customers in a manner that will repeat Patronage.

Key responsibilities

• Provide customer oriented service at all times in order to satisfy Customer’s needs.
• Sell DHL range of products and services at point of sale in order to stimulate patronage of other services.
• Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times.
• Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
• Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day to the Receiving Cashier.
• Ensure accurate coding of all shipments accepted and details entered in the system to facilitate prompt shipment delivery.
• Confidently and knowledgeably handle customer’s complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction.
• Handle customer’s objections in a professional manner to reinstall the customer’s faith in DHL
• Highlight areas of improvement, with suggested solutions – to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL.
• Respond to customer’s queries regarding information on prices customs requirements etc.

Qualifications - External
Minimum Requirements:

• One year post qualification relevant to work experience preferably within the service industry
• HND/ 1ST degree

Education & experience:

• Typing skills (at least 30wpm preferable)
• Telephone skills (excellent)
• Conflict resolution skills (excellent)
• Communication skills – spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)
• Sound customer relationship experience
• Strong understanding of customer service and operations
• Mental Alertness.
• Attention to details.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online