ICT Support Officer at a Growing Multi-specialty Healthcare Group - Dragnet Solutions Limited

Dragnet Solutions Limited - Our client is a growing multi-specialty healthcare group headquartered in Abuja, operating a network of hospital facilities that deliver quality clinical and diagnostic services to patients. Backed by a strong governance structure and a strategy of expansion and service excellence, the organisation combines modern clinical operations with centralised corporate functions spanning finance, supply chain, human capital, ICT, legal and strategy.

As part of its next phase of growth, the organization is seeking talented professionals to join it, across a range of corporate and support roles, in the capacity below:

Job Title: ICT Support Officer

Location: Abuja

About the Role

• Provide first‑line ICT support and maintenance to ensure end‑users at the facility have reliable access to technology services.

Responsibilities

• Provide first‑line support for hardware, software, network and application issues.
• Install, configure and maintain desktops, laptops, printers and peripherals.
• Log, track and resolve support tickets within agreed timelines; escalate as needed.
• Support user account administration and access requests.
• Assist with network connectivity and basic server tasks.
• Carry out routine maintenance, updates, patching and backups.
• Support clinical and administrative application users.
• Maintain ICT asset records and documentation.
• Promote ICT security awareness and adherence to policy among users.
• Assist with the rollout of new equipment and systems.

Requirements
Education:

• Bachelor’s Degree, HND or ND in Computer Science, Information Technology or a related field, plus completion of NYSC where applicable, or a valid exemption.

Experience:

• 2 - 4 years' experience in an ICT support or helpdesk role.

Required skills:

• Technical troubleshooting
• Customer service orientation
• Hardware and software knowledge
• Networking fundamentals
• Documentation and responsiveness
• Teamwork.

Application Closing Date
12th July, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online