Head, Service Support at Polaris Bank Limited

Polaris Bank was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public. The bank commenced services on the same day, having purchased the assets and assumed certain liabilities of the defunct Skye Bank.With a footprint of over 350 branches across the country, Polaris Bank prides itself in delivering exceptional customer experience, leveraging best in class/state of the art Information Communication Technology (ICT). By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms) Polaris Bank maintains a pivotal role in the Nigerian banking industry, providing customers with simple, convenient and secured banking services.

We are recruiting to fill the position below:

Job Title: Head, Service Support

Location: Lagos
Job Type: Full Time

Job Purpose

• To oversee end-user technology support services and ensure prompt resolution of all service requests across the Bank.

Key Responsibilities

• Lead service desk and user support operations.
• Ensure compliance with service level agreements.
• Manage service request fulfilment.
• Drive customer satisfaction and service excellence.
• Develop support processes and operating procedures.

Requirements
Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related discipline.

Experience:

• Minimum of 7 years' relevant experience, with at least 2 years in a supervisory capacity.

Certifications:

• ITIL Foundation/Intermediate
• HDI Support Centre Certification

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online