Head, Product & Experience Design Lab at Polaris Bank Limited

Polaris Bank was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public. The bank commenced services on the same day, having purchased the assets and assumed certain liabilities of the defunct Skye Bank.With a footprint of over 350 branches across the country, Polaris Bank prides itself in delivering exceptional customer experience, leveraging best in class/state of the art Information Communication Technology (ICT). By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms) Polaris Bank maintains a pivotal role in the Nigerian banking industry, providing customers with simple, convenient and secured banking services.

We are recruiting to fill the position below:

Job Title: Head, Product & Experience Design Lab

Location: Lagos
Job Type: Full Time

About the Role

• The Head, Product & Experience Design Lab is responsible for ensuring Polaris Bank's digital products are human-centered, intuitive, and differentiated in the market.
• This is a leadership role that sets product and design vision and builds and directs specialist teams across four disciplines — Product Management, UX Research, UI/UX Design, and CX Design — rather than personally executing hands-on work in all four.

Key Responsibilities
Product Vision & Leadership:

• Define the product vision, strategy, and roadmap for digital banking products in partnership with business stakeholders
• Oversee prioritization frameworks and ensure roadmaps reflect both customer needs and business objectives
• Manage stakeholder expectations across business, technology, and executive leadership

UX Research Oversight:

• Ensure customer research, journey mapping, and usability testing are embedded in the product development lifecycle
• Champion evidence-based design decisions; ensure research findings directly inform product and design direction

UI/UX Design Oversight:

• Set and enforce design system and visual consistency standards across all digital products
• Oversee the design team's output to ensure interfaces are consistent, intuitive, and on-brand

CX Design Oversight:

• Oversee end-to-end customer journey design across all touchpoints (digital and physical, where relevant)
• Ensure service design work identifies and closes gaps in the customer experience

Qualifications

• Bachelor's Degree in a relevant field (Design, Business, Human-Computer Interaction, or related); relevant certifications an advantage
• Demonstrated track record leading product and/or design functions, ideally in banking, fintech, or a comparable digital-first environment.

Core Competencies:

• Product strategy and roadmapping
• Design leadership — able to critique and direct research, UI/UX, and CX design work credibly, even without being the hands-on practitioner in each
• Stakeholder management and cross-functional influence
• Customer empathy translated into commercial product decisions

Familiarity With Tools (used by the function's teams, not a personal daily requirement):

• JIRA, Confluence, Productboard, Aha!, Miro; UserTesting, Dovetail, Hotjar, SurveyMonkey; Figma, Sketch, Adobe XD, Zeplin; Smaply / customer journey mapping platforms.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online