Facilities Operations Manager at Hugo Technologies

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

We are recruiting to fill the position below:

Job Title: Facilities Operations Manager

Location: Nigeria

What We Are Looking For

• We are seeking a proactive, strategic, and high-energy Facilities Operations Manager to serve as the chief architect of Hugo’s physical environment. This is not just a maintenance role; it is a critical enablement function.
• You will be responsible for ensuring the optimal functionality, safety, and 24/7 reliability of all Hugo campuses, transforming our facilities into a competitive advantage for our BPO business.

The ideal candidate will:

• Be a Master of Reliability: You understand that in a BPO, a power outage or IT or equipment failure isn't just an inconvenience, it’s a service breach. You are obsessed with redundancy, uptime, and preventive maintenance.
• Be a Systems Thinker: You don't just manage one building; you create the "Hugo Standard." You have the vision to design SOPs and infrastructure frameworks that can be replicated as we scale across multiple campuses.
• Be a Strategic Negotiator: You will lead vendor management with a focus on both cost-efficiency and high-tier service delivery, ensuring Hugo gets maximum value from our partners.
• Be a Performance Driver: You are comfortable leading a diverse team of technicians, instilling a culture of excellence, urgency, and extreme attention to detail.
• Be Future-Oriented: You bridge the gap between expansion and operations, ensuring that new sites are not just "built," but are operationally sound and ready for high-performance work from day one.
• Ultimately, we are looking for someone who takes pride in the "unseen excellence" of a perfectly run campus, where the power is always on, the environment is pristine, and the infrastructure scales seamlessly with our growth.

What Does the Role Entail
Mission-Critical Infrastructure & Uptime Management:

• Guarantee 99.9% Operational Uptime: Serve as the ultimate custodian of business continuity, ensuring power, HVAC, IT and audio/visual infrastructure are resilient and redundancy systems are always "battle-ready."
• Incident Command: Lead the rapid response and root-cause analysis for any facility incidents, ensuring all technical faults are resolved within strict Service Level Agreements (SLAs).
• Daily Operational Rigor: Implement a regime of daily performance checks and real-time monitoring across all campuses to catch failures before they impact the BPO staff.

Strategic Maintenance & Systems Engineering:

• Preventive Excellence: Shift the culture from reactive "break-fix" to proactive maintenance. You will design and enforce the Master Preventive Maintenance (PM) Schedule for all critical assets (Generators, HVAC, UPS).
• Asset Lifecycle Management: Maintain meticulous documentation, equipment logs, and inspection records to maximize the lifespan of Hugo’s physical assets and reduce unplanned downtime.

High-Performance Team Leadership:

• Technical Mentorship: Lead and upskill a dedicated team of Facility Technicians and support staff, transforming them into a high-response unit through daily briefings and structured training.
• Workforce Oversight: Manage task distribution and performance tracking, ensuring the team upholds the highest standards of professionalism and technical accuracy.

Vendor Excellence & Contract Governance:

• Performance-Based Partnerships: Manage the full lifecycle of facilities vendors—from cleaning to specialized engineering—using structured scorecards to ensure ≥90% compliance with Hugo’s standards.
• Strategic Procurement: Negotiate contracts and SLAs that balance premium service delivery with cost-efficiency, ensuring Hugo remains a "priority client" for our partners.

HSE, Compliance & Risk Mitigation:

• Safety Stewardship: Own the health and safety environment across all sites, ensuring that fire suppression systems, emergency exits, and safety protocols are fully compliant with local regulations and global BPO standards.
• Audit Readiness: Lead quarterly safety and operational audits, ensuring that any critical findings are closed out with urgency.

Efficiency, Sustainability & Reporting:

• Cost & Energy Optimization: Analyze consumption patterns (Power/Fuel/Water) and implement innovative measures to hit annual energy reduction and cost-saving targets.
• Data-Driven Insights: Maintain real-time dashboards and provide monthly summaries that offer clear recommendations for operational improvements and expansion readiness.

Qualifications

• Bachelor’s Degree in Engineering, Facility Management, Operations, or related field (preferred but not mandatory).
• Experience: 6–10 years in Facilities Management, with at least 3 years managing multi-site operations (preferably in BPOs, Data Centers, or Industrial sites).
• Technical Mastery: Deep understanding of MEP (Mechanical, Electrical, Plumbing) and power redundancy systems.
• Leadership: Proven ability to manage vendors and internal teams through influence and clear KPIs.
• Problem Solving: You don't just fix a leak; you analyze why the pipe burst and ensure it doesn’t happen at any other campus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online