Head of Design (Lagos) at Fairmoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Head of Design

Location: Lagos
Job Type: Full-time

Role Overview

• Design isn't a support function at FairMoney. It's a Marketing engine.
• Millions of customers trust FairMoney to access credit, banking, payments and financial services every day.
• Every interaction they have with us from the first ad they see to the onboarding experience in our app shapes whether they trust us, convert, and keep coming back.
• We're looking for a Head of Design who believes great design should drive business outcomes, not just beautiful interfaces.
• You'll lead design across Product and Marketing, shaping everything from UX and UI to brand campaigns and creative direction. You'll work at the intersection of customer experience, product strategy and marketing, using AI as a natural extension of your creative process to build a world-class design function.
• This is a hands-on leadership role. You'll define the vision, raise the quality bar, mentor designers, challenge assumptions and help shape one of Africa's fastest-growing fintechs.

What You'll Own

• Shape FairMoney's design vision: Own the end-to-end design strategy across Product and Marketing, creating a consistent experience across every customer touchpoint from acquisition campaigns to product interactions and long-term engagement.
• Build a world-class design function: Lead and evolve a multidisciplinary design organization spanning Product Design, Brand Design and Creative. Establish high standards, scalable processes and a culture of craft, ownership and continuous improvement.
• Create experiences customers love: Drive UX and UI excellence across our mobile and web products. Champion customer research, usability testing and data-informed decision making to simplify complex financial experiences.
• Elevate our brand: Lead the creative direction for marketing campaigns and brand initiatives that increase awareness, strengthen trust and differentiate FairMoney in highly competitive markets.
• Own design's impact on Marketing: Partner closely with Product, Growth and Marketing to improve the metrics that matter from acquisition and onboarding completion to activation, engagement and retention.
• Embed AI into the creative workflow: Champion AI-first design practices across the team. Continuously experiment with emerging tools to accelerate ideation, prototyping, creative production and operational efficiency while maintaining exceptional quality.

What Success Looks Like
Within your first 12 months, you'll have:

• Established a unified design vision across Product and Marketing.
• Raised the quality and consistency of FairMoney's user experience.
• Improved key acquisition and product metrics through better design.
• Embedded AI into the team's everyday workflow.
• Built a high-performing design culture with clear standards, processes and mentorship.
• Strengthened FairMoney's brand identity across every customer touchpoint.

What We're Looking For

• 6+ years of experience across Product Design, UX/UI, Brand Design or Creative Direction.
• Experience leading design teams in digital-first companies, mobile-first products, startups or leading design agencies.
• A portfolio demonstrating excellence across both product experience and brand storytelling.
• Outstanding UX and UI judgment, with the ability to connect design decisions to customer behavior and business outcomes.
• Experience leading creative campaigns and building memorable customer experiences across digital channels.
• Strong understanding of design systems, user research and experimentation.
• Proven ability to influence cross-functional stakeholders and align Product, Marketing and Engineering around a shared vision.
• Comfortable operating in fast-moving environments where priorities evolve quickly and execution matters.

Nice to Have:

• Hands-on experience with AI-powered creative tools 
• Experience with motion design or creative production.
• Experience designing products serving millions of users.
• Background working with both B2C products and performance marketing teams.

Why FairMoney?
Design has a seat at the table here:

• You'll shape how millions of people experience financial services for the first time, whether they're discovering FairMoney through a marketing campaign or using our app every day.
• You'll have the autonomy to build a design organization, influence product strategy, elevate one of Africa's fastest-growing fintech brands and introduce the next generation of AI-powered design practices.
• We're looking for someone who cares as deeply about business impact as they do about design craft.
• If you're excited by ownership, speed, experimentation and solving meaningful customer problems, we'd love to hear from you.

Benefits

• Competitive pay/Bonus Structure
• Paid annual leave and other benefits
• A network of talented colleagues

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• HR Interview & Portfolio Review
• Hiring Manager Interview (Portfolio deep dive + Structured portfolio scorecard)
• Creative Case Study
• Panel Interview
• Final Interview