Customer Service Intern at Qlife Family Clinic

QLife is a family-centred healthcare clinic dedicated to providing exceptional, personalised care for every member of your family. Family is at the heart of the QLife philosophy, shaping every step of our evolution. Rooted in a rich legacy, our founder's unwavering commitment blossomed into a comprehensive health centre, offering integrated services in immigration, general practice, and wellness for children, adults, seniors, and corporate clients.

We are recruiting to fill the position below:

Job Title: Customer Service Intern

Location: Victoria Island, Lagos
Employment Type: Internship
Reports To: Customer Service Team Lead
Department: Operations

Job Summary

• We are seeking a smart, courteous, and service-oriented Customer Service Intern to support the front desk and client experience functions of our clinic.
• The ideal candidate will assist with attending to clients, managing inquiries, scheduling appointments, and ensuring a smooth and welcoming experience for all clients.
• This role is ideal for someone looking to gain hands-on experience in customer service within a healthcare environment while developing strong communication, administrative, and interpersonal skills.

Key Responsibilities

• Welcome clients warmly and professionally upon arrival.
• Attend to client inquiries in person, via phone calls, WhatsApp, and email where applicable.
• Assist with client registration and ensure all required details are accurately captured.
• Schedule, confirm, reschedule, and follow up on client appointments.
• Direct clients to the appropriate floor/department, healthcare professional, or service point.
• Support the resolution of basic complaints or escalate issues to the appropriate personnel when necessary.
• Maintain a clean, organized, and professional front desk/reception area.
• Assist with filing, updating, and maintaining client or administrative records in line with clinic procedures.
• Help ensure a seamless client experience by providing timely information and support.
• Follow up with client where required for appointment reminders, feedback, or service updates.
• Observe and comply with clinic policies on confidentiality, professionalism, and patient care.
• Provide general administrative support to the customer service/front desk team as assigned.

Qualifications & Experience

• Bachelor’s degree or HND in a relevant field.
• Strong verbal and written communication skills.
• Good interpersonal and customer service skills.
• Professional appearance and courteous disposition.
• Ability to multitask and remain calm under pressure.
• Basic knowledge of Microsoft Office tools such as Word and Excel.
• Willingness to learn and work in a fast-paced healthcare environment.
• Previous internship, customer-facing, or administrative experience is an added advantage.

Key Competencies:

• Excellent communication skills
• Customer service orientation
• Empathy and patience
• Attention to detail
• Great interpersonal skills
• Good organizational skills
• A can do attitude
• Teamwork and collaboration
• Time management
• Professionalism and discretion.

What the Intern Will Gain

• Practical customer service experience in a healthcare setting
• Exposure to front desk, client relations, and clinic administrative processes
• Opportunity to develop communication, problem-solving, and workplace professionalism skills
• Mentorship and learning opportunities within a structured clinical environment.

Application Closing Date
15th July, 2026.

How to Apply
Interested and qualified candidates should send their resume to: human.resource@qlifefamilyclinic.com using the job position as the subject of the email.