Process Auditor at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Process Auditor

Job Identification: 810
Location: Lagos

About the Role

• The role is responsible for supporting compliance with established policies, processes, and procedures; providing guidance on alignment with best practices; and recommending improvements where necessary.
• The role holder will lead the rollout and governance of policies and processes for assigned functions, monitor and support the closure of audit observations, assess the effectiveness of controls, provide periodic feedback on control robustness, and conduct internal audit reviews.

Responsibilities
Process/Policy Compliance:

• Review SOPs designed by business functions for quality monitors and report process KPIs performance
• Support Process and Compliance Lead
• Create interface & co-ordination to ensure compliance to policies, process and procedures for the OPCO.
• Constantly engage with assigned functions at Group and OpCo’s to align the processes and closure of all open issues
• Develop regulatory / governance matrix and test compliance, identify gaps and work to close these.

Improvement Projects:

• Identify and drive projects for assigned functions (both Business and Customer Impacting and revenue/cost impacting)

Adherence to Best Practice Policies:

• Ensure that processes and procedures are in place work as per the standards and can efficiently support functional/business objectives.
• Ensure that functional processes add value to the business.
• Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision-making process.
• Work with business functions to identify process gaps arising from weak or inadequate business process documentation

Execute Process and Internal Audit Reviews:

• Execute internal audit and internal control reviews requested by the business. 
• Effective engagement and support to the IA team on the audit, risk management and gap areas. 
• Support engagements within the OPCO to ensure the learnings of the audit findings from other OpCos are implemented as best practice, ensuring the reduction in the learning cycle. 
• Effective implementation of the learning tracker action items for the OPCO 
• Ensure all the audit observations of the OpCos are effectively closed.
• Ensure process gaps are identified and shared with Process owner & Function head for implementation. 
• Support the Technology Compliance function to ensure technology gaps are identified, shared and closure followed up with IT for implementation 
• Support Fraud Investigations.

Educational Qualifications  

• A Bachelor’s Degree
• ICAN or ACCA required.

Relevant Experience & Functional / Technical Skills:

• 3 - 5 years of experience in Audit firm
• Industry experience an added advantage
• Process Audit experience 
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Commercial and Financial Management
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills 
• Relationship Management.

Application Closing Date
17th July, 2026; 11:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online