Health Insurance Administrative Officer at Widows and Orphans Empowerment Organization (WEWE)

Widows and Orphans Empowerment Organization (WEWE) - The Incorporated Trustees of Widows and Orphans Empowerment Organization (here in after referred to as “Widows and Orphans Empowerment Organization (WEWE)”) a local not-for-profit, faith-based Non-Governmental Organization (NGO). One of WEWE’s core ideologies is to be the most financially clean and compliant local NGO in Nigeria and Africa. We want to prove to the world that not all Nigerian NGOs are corrupt, and we want to be an example (An Ambassador) of a credible NGO in Nigeria and Africa.

We are recruiting to fill the position below:

Job Title: Health Insurance Administrative Officer

Location: Abuja 
Employment Type: Full-time

Job Summary

• The Incorporated Trustees of Widows and Orphans Empowerment Organisation[hereinafter referred to as “(WEWE)” a women-led, local not-for-profit Non-Governmental Organisation (NGO) based in Abuja, Nigeria, is seeking the services of an experienced and results-oriented Health Insurance Administrative Officer.
• The Widows and Orphans Empowerment Organisation (WEWE) is implementing a Health Insurance Support Initiative to improve widows' access to quality healthcare through the Federal Capital Territory Health Insurance Scheme (FHIS) and other health insurance partners. We seek a competent and compassionate individual to provide administrative support, maintain accurate records, and coordinate follow-up on beneficiaries' health insurance issues.
• WEWE wishes to recruit a talented, God-fearing Health Insurance Administrative Officer who has a call from God to serve Widows and Orphans and who believes in working with local organizations. We are looking for someone who has integrity, recognizes Nigerians' ingenuity, and believes that the best of Nigeria can be better than the rest.
• This position is being recruited based on merit. We do not have a pre-existing candidate and genuinely seek the best candidate to add value to the organisation.

Job Duties and Responsibilities

• S/he will maintain accurate and up-to-date records of all widows enrolled in the Federal Capital Territory Health Insurance Scheme (FHIS), including enrolments, renewals, and beneficiary information.
• S/he will follow up with the FHIS, Health Maintenance Organizations (HMOs), and healthcare providers to resolve beneficiary enrolment, authorization, referral, and service access issues.
• S/he will receive, document, track, and resolve beneficiary enquiries and complaints, ensuring each case is followed through to completion.
• S/he will monitor beneficiaries' health insurance status and coordinate timely renewals to prevent lapses in coverage.
• S/he will prepare and submit weekly and monthly reports on enrolments, renewals, unresolved cases, referrals, and other programme activities.
• S/he will ensure all beneficiary records and supporting documents are complete, accurate, and securely maintained in both electronic and hard-copy filing systems.
• S/he will guide widows on how to access health insurance benefits and navigate the referral and service delivery process.
• S/he will liaise with designated FHIS and HMO officials to facilitate prompt resolution of beneficiary cases and strengthen working relationships.
• S/he will maintain strict confidentiality of beneficiary information and comply with WEWE's record management and data protection procedures.
• S/he will perform other health insurance administration and programme support duties as assigned by the supervisor.

Qualifications

• Bachelor's Degree or HND in Nursing, Public Health, Health Information Management, Community Health, Medical Laboratory Science, Health Administration, or another health-related discipline.
• Minimum of two (2) years of relevant work experience.
• Experience in health insurance administration, healthcare administration, or HMO operations is required.

Experience Requirements:
Applicants must demonstrate experience in:

• Working with Health Maintenance Organizations (HMOs) such as Reliance Health, AXA Mansard, or similar organizations.
• Managing health insurance enrolment for Widows and other beneficiary records.
• Following up on authorization requests, referrals, complaints, and beneficiary case management.
• Working with vulnerable populations, community health programmes, NGOs, or donor-funded projects is an added advantage.
• Maintaining electronic and manual records with high accuracy.

Application Closing Date
31st August, 2026. 

Method of Application
Interested and qualified applicants should send their omprehensive curriculum vitae and cover letter in ONLY one attachment (MS Word document) explaining your suitability for the job to: healthadmin2026@weweng.org using the job title as the subject of the mail.

Note

• WEWE reserves the right to conclude this recruitment process when a suitable individual is selected. While WEWE thanks all for showing interest, only shortlisted individuals will be contacted.
• DISCLAIMER:Please note that participating in this recruitment process with the Incorporated Trustees of Widows and Orphans Empowerment Organization (WEWE) does not constitute the issuance of a contract or agreement, nor does it commit WEWE to cover any costs associated with your participation in the recruitment process. The decision to recruit short-term or long-term personnel rests solely with WEWE. WEWE reserves the right to hire or not hire anyone at all from this recruitment process It is subject to a merit review process, considering factors such as the candidate’s qualifications, value for money, availability of funds, and other relevant considerations. For equity purposes, WEWE upholds equity.
• WEWE’s related policy statements
• “WEWE is an equal opportunity employer, which promotes diversity and does not discriminate based on tribe, state of origin within Nigeria, religion, age, sex, race or on different physical ability”.
• “WEWE’s organizational culture promotes the principles of safeguarding and high moral values.WEWE’s Safeguarding Policy 2022 promotes an environment where no staff, associates, volunteers, case workers, consultants, board members, or partners engage in a sexual relationship, harass, or exploit anyone under the age of 18 or a vulnerable adult, especially our beneficiaries.’’
• “WEWE’s Vision, Mission, and Ideologies”
• Organization Vision:A society without vulnerable persons
• Organization Mission:Empowering communities, vulnerable persons, and local organizations to be resilient by faith

WEWE’s Organizational Ideologies:

• To beat global standards of excellence in all we do
• To improve the lives of vulnerable people
• To be statutorily and financially compliant at all times. We want to strengthen the capacity of other local NGOs to equally be statutorily and financially compliant and thereby contribute to increasing the number of compliant NGOs in Nigeria and Africa.
• To consistently deliver superior and ever-improving programs and services than any other local and international organization.
• To be better than the rest and be better than the best in all we do