Specialist - Business Continuity Management at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Specialist - Business Continuity Management

Job Identification: 7563
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Reports To: Senior Manager - Business Continuity Management and Operational Risk
Division: Risk and Compliance

Mission

• Drive and coordinate MTN Nigeria’s Business Continuity Management (BCM) programme to strengthen organizational resilience and ensure continuity of critical business operations.
• Oversee the identification, assessment, monitoring, and mitigation of business continuity risks across critical processes, services, technology, suppliers, and operational sites.
• Coordinate the development, testing, and continuous improvement of continuity and recovery plans while ensuring compliance with regulatory requirements, MTNN governance standards, and leading practices such as ISO 22301.

Description

• Assess, develop and deliver BCM training and awareness on methodologies, tools, roles and responsibilities; maintain training materials; assess organisational training needs; and recommend training interventions to the Senior Manager, BCM.
• Develop, plan and coordinate end-to-end execution of BCM exercises, tabletop simulations and plan tests with business process owners, recovery teams and relevant support functions; develop scenarios, facilitate sessions, document outcomes, conduct after-action reviews, track corrective actions and ensure plan updates reflect lessons learned.
• Oversee BCM tools, data repositories and documentation controls; maintain end-user support materials; ensure quality of master data and metadata; and coordinate controlled access to sensitive business process information, recovery plans, evidence and BCM records.
• Prepare BCM governance reports, dashboards, BRC/Board Audit Committee inputs and management review materials for review and approval by the Senior Manager, BCM.
• Coordinate day-to-day BCM programme activities, follow up deliverables across business units and BCM workstreams, maintain documentation and evidence records, and escalate delivery risks or quality issues to the Senior Manager, BCM.
• Provide functional guidance, coaching and knowledge transfer to BCM champions, recovery teams, contractors and relevant stakeholders to ensure understanding of BCM standards, targets, deliverables and escalation requirements.
• Coordinate with the Operational Risk Management team to align BCM risk assessments, continuity KRIs, incident/loss-event learnings, emerging risk reporting and scenario analysis without duplicating or subsuming BCM deliverables.
• Ensure continuity risks are captured in relevant risk registers while preserving BCM-specific concepts such as BIA, criticality, MTPD, RTO, RPO, recovery strategies, plan ownership, test evidence and resilience readiness.
• Provide BCM inputs into enterprise resilience reporting and operational risk reviews, while escalating unresolved BCM gaps independently through the Senior Manager, BCM.
• Support MTNN's mission (everyone deserves the benefits of a modern connected life), by ensuring business continuity and minimizing disruptions.
• Track evolving regulatory requirements, emerging risks (cyber threats, pandemics, insecurity), and international standards (e.g., ISO 22301:2019, BCI GPG - 2023)

Requirements
Education:

• First Degree in any Business or technology related discipline
• Fluent in English 
• CBCI/AMBCI, ISO 22301 Lead Implementer is desirable.

Experience:

• 3-7 years relevant experience in BCM, operational resilience, operational risk, crisis management related field/specialization
• Experience coordinating cross-functional stakeholders 
• Experience working in a medium-large organization 
• Practical BCM experience with strong understanding of telecoms processes, disaster recovery, RTO/RPO, recovery strategy development and incident response coordination.

Application Closing Date
21st July, 2026; 10:55 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online