Front Desk Officer at Radisson Onyx Hotel

Radisson Onyx Hotel - Unwinding in paradise at this hotel. We offer the perfect blend of luxury and relaxation. With us, you will get only pure high-class treatment. A hotel stay is not just about the room, it’s about the experience, creating memories that will last a lifetime at this hotel where luxury meets paradise.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Awka, Anambra
Employment Type: Full-time

Job Description

• Provide upscale guest service experiences for clients throughout their stay.
• Ensure clients are properly greeted upon their arrival.
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
• Coordinate luggage collection and storage.
• Oversee check-in and check-out procedures, including reservations and financial transactions.
• Promptly address guests’ requests, like in-room dining.
• Actively listen to and resolve complaints.
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
• Inform clients of our hotel services, including breakfast and dining options.
• Promote all hotel amenities, conveniences and programs offered.
• Manage guest service team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
• Appraise team’s performance and produce regular reports.
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience.
• Examine daily duties, assign tasks and check on progress.
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
• Recommend local tourist spots, including places to dine, shop and sight-see.
• Establish friendly relationships with regular hotel clients.

Requirements and Skills

• Proven 2-years work experience as a Receptionist, or similar role.
• B.Sc Degree in Hospitality Management, Tourism, Business Administration or relevant field would be an added advantage.
• Understanding of all hotel management best practices and relevant laws.
• Hands-on experience with Hotel Management software.
• Proficiency in English; knowledge of other languages is a plus.
• Customer service drive with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Leadership skills along with the ability to motivate a team into high performance.
• Ability to work flexible hours.
• Strong sense of responsibility and a professional presentation.
• Should reside within Awka, Anambra state.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and Portfolio to: uchee3@yahoo.com using the Job Title as the subject of the email.

Note: Candidates residing in Awka should apply.