Vice President, Operations (Hybrid) at dLocal

dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Google rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our client partners to make inroads into the world’s fastest-growing, emerging markets.

We are recruiting to fill the position below:

Job Title: Vice President, Operations

Location: Lagos
Job type: Full time (Hybrid)
Category: Operations – Operations EMEA

What will I be doing?
Strategic Leadership & Business Development:

• Collaborate with senior leadership to develop and implement country strategies aligned with organizational goals.
• Drive business development by identifying new merchant opportunities, optimizing pricing and costs, integrating local payment methods, and closing strategic deals with partners.
• Represent the company in public affairs, regulatory discussions, chambers of commerce, business associations, and industry events to strengthen market presence.
• Maintain personal networks, participate in professional organizations, and attend conferences and industry events.
• Promote relationships with members of the media and key influencers to consolidate dLocal’s reputation in the market.
• Partnerships & Commercial Execution:
• Negotiate and execute commercial partnerships and agreements to improve operational capabilities for various payment alternatives.
• Work with internal teams (Operations, Product, Technology) to build and implement roadmaps for partnership integration and analyze performance results to optimize operations.
• Work closely with merchants and the commercial team, focusing on the development of key products.

Regulatory & Compliance Oversight:

• Stay informed about local regulations and compliance requirements, providing effective advice to internal teams and identifying potential risks for new products.
• Liaise with regulatory and statutory bodies to ensure adherence to legal requirements and obligations, including AML/KYC policies and licensing.
• Stay on top of local regulatory/licensing requirements and how they impact our business.
• Stay on top of local regulations and engage with regulators when necessary.
• Contact local lawyers, accountants, and tax experts to ensure the operation complies with all legal and financial requirements.

Operational Excellence & P&L Management:

• Oversee daily operations across all products, ensuring smooth execution of global and local initiatives
• Support Country Managers and stakeholders across the organization to ensure the delivery of regional corporate targets, such as revenue, volume, costs, compliance, etc.
• Closely lead and manage the operations team for overall operational excellence.
• Improve operational capabilities for different payment methods.
• Manage operational costs, improve conversion rates, and enhance processing efficiency.
• Take ownership of the country’s P&L, seeking improvements, ensuring forecast accuracy, and driving initiatives with measurable impact.
• Analyzing performance results and optimizing accordingly.
• Develop emergency response plans for system outages, compliance challenges, or banking disruptions.

Stakeholder & Relationship Management:

• Build and maintain relationships with stakeholders in the payment ecosystem, including acquirers, processors, banks, and regulators.
• Provide local knowledge and expertise on financial, payments, and fintech regulations, and support Treasury in analyzing performance results and optimizing accordingly.

What skills do I need?

• Strong Cross-Cultural Leadership skillsProven experience in cross- border payments payments or other financial systems all over EMEA
• Proven success partnering and working cross-functionally to make things happen
• Significant experience negotiating and executing contracts and agreements
• Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
• Established relevant business network
• Someone willing and able to take smart risks based on solid strategy and deep partnership understanding
• People manager with strong skills to develop teams
• Curiousprofile, strategic thinker, effective decision making skills and positive attitude
• Adaptability and growth mindset
• Thorough knowledge of the whole EMEA region
• Technical knowledge will be considered a plus
• Commitment to compliance and understanding of the regulatory environment in EMEA

What do we offer?

• Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
  • Flexibility: we have flexible schedules and we are driven by performance.
  • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
  • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
  • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
  • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online