Operations Manager at Amana Retreats

Amana Retreats is a women's-only members club designed to nurture connection, wellness, and growth. We are in an exciting startup phase and seeking an Operations Manager to join us. This is a pivotal role for a hardworking, visionary operator who thrives on building systems from the ground up, managing day-to-day operations, and delivering unforgettable experiences for our community.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lekki, Lagos
Employment Type: Full-time

The Role

• As the Operations Manager, you will oversee the smooth running of Amana's physical site, manage all event operations, and support the organization's growth by strengthening operational processes.
• You will ensure that every member and guest feels cared for while building the operational infrastructure needed for Amana to scale into a full membership-based club.
• This role covers the full breadth of club operations: the physical site and facilities, food & beverage delivery, events,
• membership systems, vendor and staff management, and the health, safety, and compliance standards that underpin a members’ club of this calibre.
• You will report directly to the Founder and collaborate closely on operational priorities and execution, while not responsible for directing high-level company strategy or the club's budget, which remains with the Founder.
• You will lead a small, close-knit team, working hands-on alongside staff and volunteers rather than managing through layers of management.

Key Responsibilities
Operational Leadership & Site Management:

• Oversee the day-to-day running of Amana's physical site, ensuring smooth operations and an exceptional guest experience.
• Manage facilities, maintenance, and housekeeping standards, ensuring the site is always guest-ready.
• Oversee relationships with contractors and service providers, including cleaning, maintenance, and security, to ensure consistent quality.
• Build and manage operational systems, processes, and policies to support the growth of the company.
• Create and implement SOPs to ensure consistency and operational discipline across all touchpoints.
• Develop operational KPIs and reporting tools, and provide the Founder with regular updates on site, event, and membership performance.
• Identify operational risks, implement mitigation plans, and manage incident reporting and resolution.
• Ensure compliance with health & safety, fire safety, and other relevant local regulatory requirements.
• Oversee security and access protocols for members, guests, and staff.

Food & Beverage Operations:

• Oversee food & beverage service across events and on-site offerings, working with culinary partners and vendors to maintain quality and consistency.
• Ensure food safety, hygiene, and allergy management protocols are followed and properly documented.
• Manage any licensing, permits, and regulatory requirements related to food & beverage service.

Events & Experiences:

• Lead the planning and delivery of all events such as wellness retreats, workshops, and networking experiences.
• Ensure each event aligns with Amana's values of community, exclusivity, and excellence.
• Manage relationships with vendors, facilitators, and partners, including negotiating service terms.
• Oversee event timelines, quality control, and logistical planning to ensure seamless execution.
• Conduct post-event reviews to capture lessons learned and continuously improve delivery.

Community & Membership Foundations:

• Cultivate a welcoming, supportive environment for members attending Amana events.
• Ensure systems are in place for member onboarding and retention.
• Select and implement a membership management or CRM platform to track member data, communications, and engagement.
• Establish member feedback loops, such as surveys and check-ins, to monitor satisfaction and inform improvements.
• Act as a brand ambassador, embodying Amana's values in every interaction.
• Support the development of member experience processes and service standards.

Growth & Strategy:

• Support operational improvements that contribute to business growth.
• Assist with partnerships and collaborations as they relate to operations.
• Provide operational recommendations that support the Founder's broader strategy.

Leadership & Team Development:

• Lead and mentor a small team of staff and volunteers, including day-to-day scheduling.
• Foster a culture of excellence, inclusivity, and innovation.
• Balance hands-on involvement with operational oversight.
• Support training and performance development for operational staff.
• Address staff and member concerns promptly and fairly, escalating to the Founder where appropriate.

About You

• We are seeking someone who is both visionary and pragmatic, with the ability to build while doing.
• You are passionate about creating extraordinary experiences and communities for women and thrive in fast-paced, entrepreneurial environments.
• You bring a strong operational leadership presence and are comfortable coordinating day-to-day execution while improving systems and workflows.

Education:

• Undergraduate Degree required.
• A Master's Degree in Hospitality Management (or a related field) is a strong plus and will be prioritised.

Essential Skills & Experience:

• 5+ years of operational leadership or coordination experience.
• Strong background in hospitality or luxury lifestyle operations.
• Proven track record of managing day-to-day operations in a hospitality, wellness, or community-driven business.
• Experience in event design, planning, and delivery at scale.
• Working knowledge of food safety, health & safety, and other regulatory standards relevant to hospitality or events.
• Familiarity with club, hospitality, or venue management systems, such as booking or CRM platforms.
• Experience managing vendor and contractor relationships, including negotiating service terms.
• Excellent leadership, communication, and people management skills.
• Entrepreneurial mindset: hardworking, adaptable, and eager to grow with a startup.

Personal Qualities:

• Passionate about women's spaces, wellness, and community building.
• Graceful under pressure, with strong problem-solving skills.
• Hands-on, resourceful, and unafraid to roll up your sleeves.
• Committed to Amana's mission and excited to be a founding leader in shaping its future.

What We Offer

• The opportunity to be a part of a growing women's community and wellness brand.
• A dynamic and meaningful role where your work directly impacts women's lives.
• Room to grow alongside the company, with long-term leadership potential.
• A collaborative and inspiring environment aligned with wellness, growth, and empowerment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and a cover letter (no more than one page), explaining why you are drawn to this role at Amana and what you would bring to our membership community to: hr@myamanaretreats.com using the job title as the subject of the mail.