Front Desk & Admissions Officer at Standard Bearers School (SBS) Lekki

Standard Bearers School was founded on January 7, 1997, during a time when Nigeria’s education system faced declining standards despite the rise of many schools. With a small team of passionate educators and a handful of pupils, SBS was established with a clear vision: to create a school that gives equal importance to academic excellence and creativity.

More than just a school, SBS is a close-knit community that offers a well-rounded educational experience in a modern, technology-driven learning environment. We celebrate the individuality of every child, guiding them on a journey of self-discovery while nurturing independence, confidence, and responsibility. Our goal is to provide a strong foundation that prepares our students to become capable and responsible members of society.

We are recruiting to fill the position below:

Job Title: Front Desk & Admissions Officer

Location: Lagos
Employment Type: Full-time

Job Description

• The Front Desk & Admissions Officer serves as the first point of contact for parents, visitors, and prospective families.
• The role is responsible for delivering an outstanding reception experience while managing the admissions journey from initial enquiry to successful enrolment.
• The successful candidate will work closely with the Head of Marketing to generate, nurture, and convert prospective parent inquiries into enrollments.
• This role plays a significant part in supporting the school's admissions targets and maintaining excellent relationships with both prospective and existing parents.

Key Responsibilities

• Welcome parents, visitors, pupils, vendors, and other stakeholders in a professional, courteous, and friendly manner.
• Serve as the first point of contact for all walk in visitors, telephone calls, emails, website enquiries, and WhatsApp enquiries.
• Manage the admissions process from enquiry through successful enrolment.
• Conduct personalised school tours for prospective parents and guardians, showcasing the school's facilities, programmes, learning environment, and unique value proposition.
• Respond promptly to all admissions enquiries and follow up with prospective families to maximize enrollment opportunities.
• Work closely with the Head of Marketing to execute admissions campaigns, marketing initiatives, Open Days, exhibitions, community engagement activities, and other pupil recruitment programmes.
• Build and maintain positive relationships with prospective and existing parents to enhance parent satisfaction and pupil retention.
• Coordinate admissions assessments, interviews, appointments, and enrolment documentation.
• Prepare admission letters, invoices, enrolment packs, and other admissions-related correspondence.
• Maintain accurate admissions records, enquiry databases, and visitor logs.
• Ensure the reception area is organised, welcoming, and reflective of the school’s professional standards.
• Manage visitor access in accordance with the school’s safeguarding and security procedures.
• Provide administrative support to the Head of School and other departments as required.
• Maintain strict confidentiality of pupil, parent, staff, and school information.
• Prepare weekly and monthly admissions, enquiry, and visitor reports for management.
• Support initiatives that contribute to achieving the school’s annual enrolment and retention targets.

Key Performance Indicators (KPIs)
Performance will be measured against:

• Number of admissions enquiries managed.
• Enquiry to enrolment conversion rate.
• Parent satisfaction and customer service feedback.
• Timely response to enquiries.
• Quality of school tours and visitor experience.
• Accuracy and completeness of admissions records.
• Contribution to pupil enrolment and retention targets.
• Professionalism and effectiveness at the front desk.

Qualifications and Experience

• A Bachelor's Degree from a reputable, accredited university with a strong academic record (minimum of Second Class Upper Division or equivalent preferred).
• 2 to 5 years' relevant experience in admissions, front desk administration, customer service, hospitality, or administrative support. Previous experience in a school environment will be an added advantage.
• Excellent written and verbal communication skills.
• Strong interpersonal, organisational, and customer relationship management skills.
• Proficiency in Microsoft Office applications, Google Workspace, and digital communication tools.
• Experience using admissions management systems or CRM software will be an added advantage.

Skills:

• Excellent customer service and interpersonal skills.
• A warm, welcoming, and professional personality.
• Strong communication and presentation skills.
• Confidence in engaging and guiding prospective parents during school tours.
• Strong organisational and administrative abilities.
• High attention to detail and accuracy.
• Ability to multitask and work effectively under pressure.
• Integrity, discretion, and confidentiality.
• A proactive, target-driven, and solution-oriented mindset.
• Ability to work collaboratively with the Head of Marketing and other departments to achieve enrolment goals.

What We Offer

• Competitive salary and attractive employment benefits.
• Opportunities for continuous learning and career development.
• A supportive and collaborative working environment.
• The opportunity to contribute to the growth and success of one of Lagos' leading Nursery and Primary Schools.

Application Closing Date
6th August, 2026.

How to Apply
Interested and qualified candidates should send their CV and a cover letter to: hr@standardbearersschool.ng  using the Job Title as the subject of the email.

Note

• Only shortlisted candidates will be contacted.
• Candidates must be available for immediate resumption.