Deputy Manager at PGE Travels and Education Consulting

PGE Travels and Education Consulting is a dynamic and customer-focused travel and education agency committed to making global travel and study opportunities accessible and seamless. We specialize in admission processing, visa application, flight booking, travel insurance, and comprehensive educational consultancy services.

Our goal is to provide tailored solutions that meet the unique travel and academic aspirations of our clients. Whether you are planning to study abroad, explore new destinations, or secure the right travel documentation, PGE Travels and Education Consulting offers expert guidance every step of the way.

We pride ourselves on our professionalism, integrity, and dedication to client satisfaction, making us a trusted partner for individuals and families pursuing international travel and educational goals. Join us and be part of a team that is passionate about creating life-changing opportunities.

We are recruiting to fill the position below:

Job Title: Deputy Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an experienced, strategic, and results-driven Deputy Manager to support the Manager in overseeing the daily operations of both the Travel and Education teams.
• The ideal candidate will drive operational excellence, lead team performance, ensure exceptional customer service, and contribute to business growth while maintaining compliance with company policies and industry standards.

Responsibilities

• Support the Manager in overseeing the daily operations of the Travel and Education teams.
• Supervise, mentor, and evaluate team members to ensure high performance and productivity.
• Monitor departmental KPIs and implement strategies to improve performance and service delivery.
• Ensure timely processing of travel bookings, visa applications, admissions, and other client services.
• Resolve escalated client complaints and ensure prompt issue resolution.
• Coordinate with airlines, embassies, institutions, partners, and other stakeholders to facilitate smooth operations.
• Review reports, monitor sales performance, and identify opportunities for business growth.
• Ensure compliance with company policies, regulatory requirements, and quality standards.
• Assist in developing and implementing operational processes, policies, and service improvements.
• Conduct staff coaching, performance reviews, and on-the-job training where required.
• Collaborate with Management on strategic initiatives, budgeting, and departmental planning.
• Prepare operational and performance reports for Management.
• Perform any other duties assigned by the Manager or Management.

Requirements

• Bachelor's Degree in Business Administration, Management, Travel & Tourism, International Relations, or a related field.
• Minimum of 5 years' experience in travel, education consulting, or a related service industry, with at least 2 years in a supervisory or management role.
• Strong leadership, team management, and decision-making skills.
• Proven ability to manage multiple teams and achieve operational targets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office Suite and CRM systems.
• Knowledge of travel operations, visa processing, and international admissions is an added advantage.
• Ability to work under pressure and deliver results in a fast-paced environment.

Benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Career growth and leadership development opportunities.
• Ongoing professional training.
• Opportunity to contribute to the growth of a leading travel and education consulting company.

Application Closing Date
31st August, 2026.

Method of Application
Interested and qualified candidates should send their CV to hr@pgetravels.com using "Deputy Manager" as the subject of the email.