Customer Service Officer at Nelson Courier Express

Nelson courier Express is a dispatch delivery company located in lagos license for both local and international delivery

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos 

Job Description

• The Customer Service Officer is responsible for providing excellent support to customers, ensuring smooth communication between clients, riders, and the operations team.
• The officer handles inquiries, tracks deliveries, resolves complaints, and ensures customers receive timely updates on their shipments.

Key Responsibilities

• Respond promptly to customer calls, WhatsApp messages, emails, and social media inquiries.
• Receive and process delivery requests accurately.
• Track parcels and provide customers with real-time delivery updates.
• Coordinate with dispatch riders to ensure timely pickups and deliveries.
• Resolve customer complaints professionally and escalate complex issues when necessary.
• Record customer complaints, feedback, and delivery issues.
• Confirm successful deliveries and follow up on pending deliveries.
• Maintain accurate customer records and delivery information.
• Educate customers about the company's delivery services, pricing, and promotions.
• Work closely with the operations and warehouse teams to ensure efficient service.
• Prepare daily customer service reports and update management on recurring issues.
• Promote a positive image of the company through courteous and professional communication.

Requirements

• Minimum of SSCE, OND, HND, or Bachelor's Degree.
• Previous customer service experience is an advantage but not compulsory.
• Good communication and interpersonal skills.
• Ability to work under pressure and solve problems quickly.
• Basic computer knowledge and familiarity with Microsoft Office.
• Ability to use WhatsApp Business and other customer communication platforms.
• Good organizational and time management skills.
• Friendly, patient, honest, and professional attitude.
• The interested candidate must leave around Iyana Ipaja and its environment.

Salary
N70,000 - N80,000 monthly.

Application Closing Date
30th July, 2026.

How to Apply
Interested and qualified candidate should send their CV and application to:  nelsoncourierandtransport@gmail.com using the job title as the subject of the email.