Key Account Manager (Banking & Financial Institutions) at Strivo Labs

At Strivo Labs, we are passionate about helping businesses scale with speed and precision. We specialise in providing end-to-end digital solutions, from custom design and MVP development to automation and content creation.

We are recruiting to fill the position below:

Job Title: Key Account Manager (Banking & Financial Institutions)

Location: Lagos

About the job

• We are seeking a highly driven and commercially focused Business Development Manager / Key Account Manager (BDM/KAM) to drive strategic partnerships and revenue growth across the banking and financial services sector.
• The ideal candidate will have a proven track record of selling B2B technology or financial solutions to banks, fintechs, microfinance banks, finance companies, and other financial institutions.
• This role is responsible for identifying new business opportunities, acquiring enterprise clients, managing strategic accounts, expanding existing relationships, and ensuring exceptional customer experience throughout the client lifecycle.
• The successful candidate will serve as a trusted advisor to clients while working closely with internal teams to deliver value, maximize account profitability, and support the company’s long-term growth objectives.

Key Responsibilities
Business Development & Revenue Growth:

• Identify, develop, and close new business opportunities within the banking, fintech, and financial services industry.
• Build and execute strategic sales plans to achieve revenue and growth targets.
• Prospect and engage decision-makers across banks, fintech companies, microfinance banks, insurance firms, finance houses, and other financial institutions.
• Prepare compelling proposals, presentations, commercial offers, and business cases.
• Lead contract negotiations and close high-value enterprise deals.
• Maintain a healthy sales pipeline and accurately forecast business opportunities.
• Achieve monthly, quarterly, and annual sales targets.

Key Account Management:

• Manage and grow relationships with assigned strategic accounts.
• Act as the primary relationship manager for key clients.
• Understand client business objectives and recommend suitable products and solutions.
• Drive account growth through upselling, cross-selling, and expansion opportunities.
• Conduct regular business review meetings with clients.
• Monitor account performance, profitability, and customer satisfaction.
• Ensure high client retention through proactive relationship management.

Client Engagement & Service Delivery:

• Coordinate with Product, Operations, Customer Experience, Technology, Compliance, and Finance teams to ensure seamless service delivery.
• Ensure prompt resolution of client issues, concerns, and escalations.
• Support client onboarding, implementation, and adoption of products and services.
• Monitor service quality against agreed service levels and identify improvement opportunities.

Strategic Partnerships & Market Development:

• Build and maintain strong relationships with industry stakeholders and strategic partners.
• Identify emerging opportunities within the financial services ecosystem.
• Monitor competitor activities, market trends, and customer needs.
• Provide market intelligence and customer feedback to influence product development and business strategy.

Sales Operations & Reporting:

• Maintain accurate records of client interactions, sales activities, and opportunities using CRM tools.
• Prepare periodic sales reports, forecasts, and account performance updates.
• Track customer engagement, commercial performance, and revenue metrics.
• Follow up on invoices, collections, and account reconciliations where necessary.
• Ensure compliance with internal sales processes, policies, and documentation standards.

Key Performance Indicators (KPIs)

• Achievement of monthly, quarterly, and annual revenue targets.
• Number and value of new enterprise clients acquired.
• Growth in revenue from existing accounts.
• Client retention and renewal rate.
• Upselling and cross-selling performance.
• Sales pipeline conversion rate.
• Customer satisfaction and engagement scores.
• Response and issue resolution turnaround time.
• Accuracy of sales forecasting and reporting.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Economics, Finance, or a related discipline.
• Minimum of 5 years’ experience in Business Development, Enterprise Sales, Relationship Management, or Key Account Management.
• Mandatory experience working within or selling to the Banking, Fintech, or Financial Services industry.
• Demonstrated success in managing enterprise or corporate accounts and closing high-value B2B deals.
• Strong understanding of financial services, digital payments, lending, banking operations, or fintech solutions.
• Existing network of contacts within banks, fintechs, or other financial institutions will be an added advantage.

Required Skills & Competencies:

• Strong enterprise sales and business development skills.
• Excellent relationship management and stakeholder engagement abilities.
• Strong negotiation, presentation, and communication skills.
• Commercial acumen with strong analytical and problem-solving capabilities.
• Ability to identify opportunities and convert prospects into long-term clients.
• Strong account planning and portfolio management skills.
• Excellent organizational and time management skills.
• Proficiency in CRM platforms and Microsoft Office Suite.
• Ability to work independently while collaborating effectively across teams.

Behavioral Competencies:

• Results-oriented with a strong commercial mindset.
• High level of professionalism, integrity, and accountability.
• Customer-focused with exceptional relationship-building skills.
• Proactive, self-motivated, and resilient.
• Strong ownership mentality with excellent follow-through.
• Collaborative and able to influence stakeholders across all levels.
• Adaptable and comfortable working in a fast-paced fintech environment.

Application Closing Date
Not Specified.

How to Apply
Interested candidates should send their CV along with a brief note explaining why they are a strong fit for the role and their salary expectations to: hiring@strivolabs.com using the job title as the subject of the email.

Note: Only shortlisted candidates will be contacted.